topic Re: Arlo App Affecting Android Phone in Arlo

Arlo App Affecting Android Phone

Geoff — Thu, 17 Nov 2016 18:07:31 GMT

I have recently purchased an Android phone (Okitel 6000 pro), running on Marshmallow.

It keeps randomly switching itself to 'meeting' mode which means it only vibrates when a message / phone call is received.

I have identified the Arlo app to be the culprit because uninstalling it solves the problem.

Anyone else have experience of this?

Re: Arlo App Affecting Android Phone

TomMac — Thu, 17 Nov 2016 19:11:27 GMT

put in a trouble ticket to Netgear.... more info = less problems with the new OSs

Re: Arlo App Affecting Android Phone

JamesC — Fri, 18 Nov 2016 21:40:54 GMT

Geoff,

What Android version is your device running? Are you able to turn off "meeting mode" once it is enabled?

Does any other app cause this behavior or is it specifically the Arlo mobile app initiating this mode?

JamesC

Re: Arlo App Affecting Android Phone

Geoff — Sat, 19 Nov 2016 10:10:10 GMT

Hi James

I have opened a support ticket # 27682664

I have replied to that which asked the same questions as yourself.

Just for info:

Marshmallow 6.0

Yes I can turn off meeting mode after it has been activated

I uninstalled the Arlo app for a couple of days and did not experience the problem.

Thanks for the help.

Re: Arlo App Affecting Android Phone

Geoff — Fri, 25 Nov 2016 11:47:42 GMT

An update for anyone following this:

Based on the complexity of this case, it may be appropriate for me to seek additional resources. I recommend escalating your case to the next level expert for further review and response. Please allow them 24 hours to respond to you.

This message is for your information only. There is no additional action needed from you at this time. The next level expert will update the case and you will be notified.

Thank you for choosing NETGEAR.

Regards,

Brian Paulo
Expert ID 46378
NETGEAR Support