topic Re: Alerts (push notifications) works, but no video in library in Arlo

Alerts (push notifications) works, but no video in library

Robertkw — Thu, 17 Nov 2016 16:27:20 GMT

Hello,

I get push notifactions (alerts) correctly, but no videos in library (just manual videos are displayed).

Wifi reception is very good, the settings seem all correct (when motion detected on camera 1, record clip with camera 1...).

My Firmware of the Base is; 1.4.2695

Firmware of cameras is: 1.2.2688

Is my firmware updated?

If not, why doesn't my video recording work?

Best Robert

Re: Alerts (push notifications) works, but no video in library

TomMac — Thu, 17 Nov 2016 19:17:42 GMT

First thing to test would be manual record... go to LIVE VIEW and hit LIVE, then click on the record button for about 10 secs ( looks like target logo )

Stop record by the pause button.

Make sure the video appears in the library.

( also if possible try on a PC )

Re: Alerts (push notifications) works, but no video in library

Robertkw — Thu, 17 Nov 2016 19:55:42 GMT

Hello,

Yes, manual record works. I find those clips in the library.
And now?

Re: Alerts (push notifications) works, but no video in library

TomMac — Fri, 18 Nov 2016 02:04:02 GMT

Next thing is ur SW....

the base should be version 1.7 or 1.8 something

the Arlo cameras should be 1.2 something

Try a power button reboot of the base ( turn off, then on ) and see if it trys to find an update... It used to happen in the early morning hours so doesn't necessarily happen right away

You also should open and close the camera battery doors to reset the cameras...they should auto sync back

read;

https://community.netgear.com/t5/Arlo-Knowledge-Base/What-do-I-need-to-know-about-Arlo-camera-firmware-updates/ta-p/2160

https://community.netgear.com/t5/Arlo-Knowledge-Base/How-do-I-update-my-Arlo-Wire-Free-or-Arlo-Pro-firmware-manually/ta-p/4736

Re: Alerts (push notifications) works, but no video in library

Robertkw — Fri, 25 Nov 2016 08:32:39 GMT

Perfect, thank you, it worked