topic Re: Setting up a reset system in new location. VMB3000 What am I missing? in Arlo

Setting up a reset system in new location. VMB3000 What am I missing?

jcweller1 — Wed, 09 Nov 2016 00:37:01 GMT

I'm setting my oroiginal unit after removing the existing cameras and base station from my account. I'm at a different location with a different netgear router. Arlo can't find my base station. I have tried a reset on the base station. Nothing I try works. What am I missing?

I can log into my account and try to setup new devise and that won't work either.

Re: Setting up a reset system in new location. VMB3000 What am I missing?

jguerdat — Wed, 09 Nov 2016 04:44:40 GMT

Do you have booth the power and Internet LEDs green? Are you using the all or browser? If the app, are you on the same network as the base?

Re: Setting up a reset system in new location. VMB3000 What am I missing?

jcweller1 — Wed, 09 Nov 2016 12:11:42 GMT

jguerdat wrote:
Do you have booth the power and Internet LEDs green? Are you using the all or browser? If the app, are you on the same network as the base?

Good morning.

Yes I have both the power and internet lights on. I have tried the APP and

the PC. The base station shows up on the network on the iPhone APP but not

the PC.

Thanks in advance

Re: Setting up a reset system in new location. VMB3000 What am I missing?

jguerdat — Thu, 10 Nov 2016 04:46:57 GMT

PC antivirus software can interfere, especially BitDefender. If you're using BT, search here for solutions. If not, try temporarily disabling any antivirus/malware software for the purpose of initial setup.

Re: Setting up a reset system in new location. VMB3000 What am I missing?

jcweller1 — Wed, 16 Nov 2016 12:03:05 GMT

I disabled Norton antivirus. No Bitdefender. Still can't make the system work.

I believe there is an issue with the base station.

I'm done with these Arlo camera systems now. Too many battery problems and issues with

syncing. I have replaced with the Blink Home Security System. Better pricing and a far better

system for much less money with a one year guarantee that the batteries won't die. And

the batteries are rechargable with a USB port on the camera.