topic Re: Cameras operating but library showing no recordings in Arlo

Cameras operating but library showing no recordings

Hedgehogwatcher — Sun, 13 Nov 2016 13:42:30 GMT

Help !

I am getting no recordings in The library

cameras are operating, synced, new batteries ,good wifi

i have the schedule set 24/7

the live feed works.

all was great until about 6-8 was ago .

i would really appreciate some help me o restore my recordings

Wow, its working again after reloading and updating app. However time Is all wrong. Please explain how to correct this .

Re: Cameras operating but library showing no recordings

TomMac — Sun, 13 Nov 2016 16:11:20 GMT

To correct the time, usu a power button reboot of the base will correct this

Re: Cameras operating but library showing no recordings

Hedgehogwatcher — Sun, 13 Nov 2016 16:49:59 GMT

Thank you very much for taking the time to reply. Does it matter how long I hold the power button on for. I'm guessing about 2 seconds? I'm scared it will throw everything out again?

Re: Cameras operating but library showing no recordings

TomMac — Sun, 13 Nov 2016 19:55:02 GMT

Hedgehogwatcher wrote:

Thank you very much for taking the time to reply. Does it matter how long I hold the power button on for. I'm guessing about 2 seconds? I'm scared it will throw everything out again?

No, just use the power button to turn the base off , count to three and turn back on...

If logged in, log out and wait about 2-3 mins total...watch as the leds come back up from left to right.

After the camera light comes on , you should be able to log in. ( if all cameras not there, just log out a min and log back in )

Done it many times, never a glitch if it was previouly working ( not talking about time )

Re: Cameras operating but library showing no recordings

JamesC — Tue, 15 Nov 2016 21:28:41 GMT

Hedgehogwatcher,

Did power cycling the base station resolve the issue?

Please let us know,

JamesC

Re: Cameras operating but library showing no recordings

Hedgehogwatcher — Tue, 15 Nov 2016 23:00:44 GMT

Thank you for checking. I haven't had time to try yet but plan to do it tomorrow. Actually I think I am just wary about it all crashing again !

I have been enjoying watching the hedgehogs .

I will let you know what happens tomorrow, although I found it quite complicated to get back to this page? Where do I find the log in page?

Thanks again

shelagh

Re: Cameras operating but library showing no recordings

Hedgehogwatcher — Wed, 16 Nov 2016 11:10:03 GMT

Yes it has ! I braved the off button and it's now showing true date and time and all cameras operating.

Thank you very much for the support