topic Arlo not getting videos in Arlo

Arlo not getting videos

woodruff — Fri, 11 Nov 2016 16:37:12 GMT

Since Ot 27, i am not getting the videos on my three devices, laptop, Ipad Air and S6 apple iphone. Nothing has changed on my end.

What do I need to do. I get the alerts but have to go to the device and look at live picture. SO I'm not getting any vidieos. What do I need to adjust. Bought in January and love the equipment. I have 5 cameras. Please advise

Re: Arlo

migman_2001 — Wed, 09 Nov 2016 03:53:00 GMT

You may need to check your Rules. There seems to be a glitch with the iOS app that causes the Rules to randomly reset. Go into the web portal and update your rules and save.

Re: Arlo

maslen5 — Wed, 09 Nov 2016 04:38:05 GMT

Dont think you get an answer here, alot of people are having the same problem, including me. I've posted the same thing yesterday and no one has replied.

Re: Arlo

JamesC — Fri, 11 Nov 2016 16:41:11 GMT

Consider a base station reboot (using the on-off button). Allow the base station to come back online with a solid green power and internet LED and try triggering a camera again. Are you still seeing this behavior?

JamesC

Re: Arlo not getting videos

maslen5 — Fri, 11 Nov 2016 21:52:12 GMT

Kudo 0
JamesC JamesC NETGEAR Moderator
3:41 AM
Consider a base station reboot (using the on-off button). Allow the base station to come back online with a solid green power and internet LED and try triggering a camera again. Are you still seeing this behavior?
JamesC

Done that many times
Maslen 5

Re: Arlo not getting videos

JamesC — Mon, 14 Nov 2016 17:26:38 GMT

maslen5,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC