topic Re: i have 5 cam I want to add more cam in pro. ????????? and The purchase another device with 5 cam in Arlo

i have 5 cam I want to add more cam in pro. ????????? and The purchase another device with 5 came

salwan — Sun, 06 Nov 2016 07:01:02 GMT

i have 5 cam I want to add more cam in pro. ????????? and The purchase another device with 5 came But the program does not accept upgrade your account .

Re: i have 5 cam I want to add more cam in pro. ????????? and The purchase another device with 5 cam

jguerdat — Sun, 06 Nov 2016 14:18:02 GMT

I think your app is hosed. Reinstall it to fix the display corruption.

Re: i have 5 cam I want to add more cam in pro. ????????? and The purchase another device with 5 cam

salwan — Sun, 06 Nov 2016 14:22:23 GMT

i try from my pc too same problem

Re: i have 5 cam I want to add more cam in pro. ????????? and The purchase another device with 5 cam

jguerdat — Sun, 06 Nov 2016 14:31:03 GMT

Try power cycling your base.

Re: i have 5 cam I want to add more cam in pro. ????????? and The purchase another device with 5 cam

salwan — Sun, 06 Nov 2016 14:33:56 GMT

i try this and Does not work the same thing.

Re: i have 5 cam I want to add more cam in pro. ????????? and The purchase another device with 5 cam

jguerdat — Sun, 06 Nov 2016 14:35:27 GMT

Open a case here: https://www.arlo.com/en-us/support/contact.aspx

Re: i have 5 cam I want to add more cam in pro. ????????? and The purchase another device with 5 cam

salwan — Sun, 06 Nov 2016 14:35:37 GMT

Re: i have 5 cam I want to add more cam in pro. ????????? and The purchase another device with 5 cam

jguerdat — Tue, 08 Nov 2016 17:55:54 GMT

salwan wrote:

Meaning?

Re: i have 5 cam I want to add more cam in pro. ????????? and The purchase another device with 5 cam

JamesC — Fri, 11 Nov 2016 21:35:40 GMT

salwan,

It sounds like you are describing an issue with purchasing a subscription? What is preventing you from doing so? Do you get an error if you attempt to select another plan?

JamesC

Re: i have 5 cam I want to add more cam in pro. ????????? and The purchase another device with 5 cam

salwan — Sun, 13 Nov 2016 13:27:23 GMT

I have purchased a new product . And surprised Lists upgrade If you notice in the image above I can not account upgrade

Re: i have 5 cam I want to add more cam in pro. ????????? and The purchase another device with 5 cam

JamesC — Mon, 14 Nov 2016 16:34:01 GMT

salwan,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC