topic Re: Arlo 4 camera system model VMB3000- all cameras stopped recording 1 week ago, all settings corre in Arlo

Arlo 4 camera system model VMB3000- all cameras stopped recording 1 week ago, all settings correct

Escolar — Thu, 03 Nov 2016 12:56:58 GMT

All 4 of my cameras stopped recording 1 week ago. I tried to reboot system. My running men are all solid black. I can force a recording manually only. I checked all settings and modes that I am aware might affect the cameras and all looks ok and the same as the past

Re: Arlo 4 camera system model VMB3000- all cameras stopped recording 1 week ago, all settings corre

TomMac — Thu, 03 Nov 2016 14:03:52 GMT

Reboot the base via the POWER BUTTON

Go to MODES and use disarmed, then ARM to make running men black...test.

Re: Arlo 4 camera system model VMB3000- all cameras stopped recording 1 week ago, all settings corre

Escolar — Thu, 03 Nov 2016 19:41:14 GMT

Thanks but reboot did not work. I went to mode and there is no such terminology Disarm

Re: Arlo 4 camera system model VMB3000- all cameras stopped recording 1 week ago, all settings corre

jguerdat — Fri, 04 Nov 2016 00:40:13 GMT

Did you go to the Mode tab and then click on your base?

Re: Arlo 4 camera system model VMB3000- all cameras stopped recording 1 week ago, all settings corre

Escolar — Sat, 05 Nov 2016 02:26:30 GMT

I pushed the button on the rear of the arlo base station and shut down unit. Then I pushed same button to turn on unit. After unit loaded I went into mode and there is nothing that says arm or disarm. ALL MOTION ON is checked

Re: Arlo 4 camera system model VMB3000- all cameras stopped recording 1 week ago, all settings corre

Escolar — Sat, 05 Nov 2016 02:27:45 GMT

I have to click on the base first before I can do anything on the arlo site

Re: Arlo 4 camera system model VMB3000- all cameras stopped recording 1 week ago, all settings corre

Escolar — Sat, 05 Nov 2016 02:49:45 GMT

My system is simply the ARLO 4 camera wireless not ARLO PRO, ARLO Q+ or ARLO PRO. Maybe by disarm you are refering to place it in ALL MOTION OFF?

Re: Arlo 4 camera system model VMB3000- all cameras stopped recording 1 week ago, all settings corre

jguerdat — Sat, 05 Nov 2016 13:13:58 GMT

I would strongly suggest NOT using old models like All Motion On and Off. Use the new default ones of Armed and Disarmed.

Re: Arlo 4 camera system model VMB3000- all cameras stopped recording 1 week ago, all settings corre

Escolar — Sat, 05 Nov 2016 23:06:24 GMT

Where do I get armed and disarmed from. Cameras are 6 months old and this is how the arlo site labels it

Re: Arlo 4 camera system model VMB3000- all cameras stopped recording 1 week ago, all settings corre

jguerdat — Sat, 05 Nov 2016 23:12:28 GMT

Something is goofy about your setup. I would suggest a reset of the base, removing all devices in Settings, My Devices and then add the base back in using the Add Device button on the Devices tab. When that's done, sync your cameras. That will give you the default Armed and Disarmed modes.

Re: Arlo 4 camera system model VMB3000- all cameras stopped recording 1 week ago, all settings corre

Escolar — Sat, 05 Nov 2016 23:25:36 GMT

I was just going to ask that. So i will remove my entire arlo system as if I never had one then install it as if it was new to me like I did the first time I bought it. Thanks will try.

Re: Arlo 4 camera system model VMB3000- all cameras stopped recording 1 week ago, all settings corre

JamesC — Wed, 09 Nov 2016 18:30:47 GMT

Escolar,

Did removing/adding back your Arlo devices resolve the issue? Please let us know the results.

JamesC

Re: Arlo 4 camera system model VMB3000- all cameras stopped recording 1 week ago, all settings corre

Escolar — Tue, 29 Nov 2016 12:39:17 GMT

Thanks but it did not work. Unplugged base, removed from router, shut off on/off button, removed base station from devices and reinstalled, tested all batteries and replaced what was slightly low and resynced all 4 cameras. Don't understand why this suddenly occured. had little problems for many months prior.

Even the running men are sometimes grey or yellow or black.

Re: Arlo 4 camera system model VMB3000- all cameras stopped recording 1 week ago, all settings corre

JamesC — Wed, 30 Nov 2016 22:00:42 GMT

Escolar,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC