topic Re: Arlo wire free high battery usage in Arlo

Arlo wire free high battery usage

Muzwano — Sat, 05 Nov 2016 19:00:30 GMT

Hi. I have three Arlo wire free cameras. One of these cameras seems to be using batteries at an excessive rate. I have relocated this camera to be closest to the base station (and lowest motion detection probability when armed) and have it running on "best battery life" setting and it is still has excessive battery consumption. I replaced all batteries across the three cameras in June. The first two still have 94% battery life (very infrequent motion detection) but this camera has been through two full sets over the same time. New batteries installed 4 days ago and now only 91% remaining life (no motion detection or recording or viewing undertaken). Firmware is up to date. Batteries all from the same batch and tested before use. Any ideas or is this camera simply a dud?

Re: Arlo wire free high battery usage

jguerdat — Sat, 05 Nov 2016 23:16:08 GMT

Are the firmware versions on each camera the same? You might want to remove the camera from Settings, My Devices and resync. If that doesn't help, open a case at https://www.arlo.com/en-us/support/contact.aspx

Re: Arlo wire free high battery usage

Muzwano — Sun, 06 Nov 2016 07:41:21 GMT

Yes the firmware is identical and all cameras have the latest firmware installed. I will try your suggestion. Thx