topic No recordings in library in Arlo

No recordings in library

ncrupi — Thu, 03 Nov 2016 11:01:50 GMT

I have used my cameras for approximately 1 month and receive daily recordings, over the weekend the cameras stopped recording. I receive the push notification but no more email alerts. I go to the library and there are no recordings even though it detector motion. I have switched everything off and back on but still nothing. I can view live and record manually.

Re: No recordings in library

TomMac — Thu, 03 Nov 2016 14:12:45 GMT

check and make sure the in the LIVE view that the "running men " are black ( motione detect is ON )

If they are gray, check your MODE settings.

Re: No recordings in library

ncrupi — Thu, 03 Nov 2016 19:13:29 GMT

They are all black, the modes are on all and set to record mode

Re: No recordings in library

JamesC — Wed, 16 Nov 2016 17:54:35 GMT

ncrupi,

Are you still experiencing this behavior?

If so, consider a reboot of the base station (using the on-off button) and try trigger motion detection again.

JamesC

Re: No recordings in library

gordonkwilliams — Tue, 24 Jan 2017 17:11:46 GMT

I'm having the exact same problem, the library stopped archiving after about a month of use. Sensor is on and Mode is on with 'Record Video'. Please advise.

Re: No recordings in library

jguerdat — Tue, 24 Jan 2017 20:45:40 GMT

I recently had to restart my Q to get recordings in the library. Try power cycling your base. You may need to open and close the battery doors, too. If necessary, resync the cameras.