topic Re: Unable to Setup Base Station with AT&T Uverse in Arlo

Unable to Setup Base Station with AT&T Uverse

jbaweja — Mon, 31 Oct 2016 22:04:37 GMT

I have attached my basestation with an ethernet cord to the Uverse router. The base station powers on, but the internet connection light remains amber. I have done a factory reset with the same results. Is there a trick to getting this thing to connect to the internet?

Re: Unable to Setup Base Station with AT&T Uverse

TomMac — Tue, 01 Nov 2016 01:26:57 GMT

jbaweja wrote:

I have attached my basestation with an ethernet cord to the Uverse router. The base station powers on, but the internet connection light remains amber. I have done a factory reset with the same results. Is there a trick to getting this thing to connect to the internet?

First, check the cable... then make sure ports 80 and 443 are open ( usu are ), make sure bitdefender not running

After all that, if possible check on another router

Re: Unable to Setup Base Station with AT&T Uverse

jguerdat — Tue, 01 Nov 2016 13:44:05 GMT

BitDefender won't affect the inital base to server connection for the Internet LED to go green - that only affects using the computer browser to do anything with the Arlo website.

I agree that it's likely to be the router. Is it owned by you or the ISP? We've seen various issues with ISP-owned devices being configured in a way to block access. Dunno what so you'd have to call your ISP. If they do something, note that ports 80, 443 and 123 are all open to netgear.com - 3 ports, not just two.