topic Re: My Arlo Wire-Free or Arlo Pro Wire-Free camera is offline; how can I troubleshoot it? in Arlo

Amber internet LED on base station

avsolut — Mon, 31 Oct 2016 16:38:21 GMT

Just bought a kit. Set up according to the manual. Then, used the given ethernet wire to connect from the router directly to the base station (approximately 2 feet away). Internet light = Amber. Change to a different ethernet wire, still Amber. What to do next? Please advise

Re: My Arlo Wire-Free or Arlo Pro Wire-Free camera is offline; how can I troubleshoot it?

TomMac — Sun, 30 Oct 2016 13:02:43 GMT

avsolut wrote:

Just bought a kit. Set up according to the manual. Then, used the given ethernet wire to connect from the router directly to the base station (approximately 2 feet away). Internet light = Amber. Change to a different ethernet wire, still Amber. What to do next? Please advise

Power down Modem, router and base.... bring them back up in the same order ( give time for each to come online )

If that doesn't work, RESET the base by holding in the reset button for about ten secs till the fron leds flash... it should come back online.

PS...make sure not using malwarebytes (?) there was some trouble with a couple of anitvirus type prgms.

Re: My Arlo Wire-Free or Arlo Pro Wire-Free camera is offline; how can I troubleshoot it?

jguerdat — Sun, 30 Oct 2016 13:40:03 GMT

Not Malwarebytes (I use that) but BitDefender. Others could also cause issues but BD is the one most often commented on.

Re: My Arlo Wire-Free or Arlo Pro Wire-Free camera is offline; how can I troubleshoot it?

avsolut — Sun, 30 Oct 2016 14:32:46 GMT

had high hopes. just did what you asked for, and the internet is still amber. I'm using Macbook, so I dont have any anti-virus installed. Any other ideas?

Re: My Arlo Wire-Free or Arlo Pro Wire-Free camera is offline; how can I troubleshoot it?

jguerdat — Sun, 30 Oct 2016 19:53:03 GMT

A few things:

- Try a base station reset using the reset button until the LEDs flash amber. Does the Internet LED become green?

- Check your routerntonsee oif ports 80, 443 and 123 are open to netgear.com.

- Regardless of your computer platform, computer or mobile, ALWAYS use antivirus/malware. Thinking your safe makes you part of the problem.

Re: My Arlo Wire-Free or Arlo Pro Wire-Free camera is offline; how can I troubleshoot it?

avsolut — Sun, 30 Oct 2016 22:56:59 GMT

thanks for the reply.

I've check the ports using http://www.yougetsignal.com/tools/open-ports/, none of the ports are open. Port 123 is closed Port 80 is closed Port 443 is closed. How do i open the ports to netgear.com?

Re: Amber internet LED on base station

jguerdat — Mon, 31 Oct 2016 16:38:36 GMT

These are OUTGOING ports. They should be blocked for I coming. The usual configuration is for these ports to already be open but may be blocked by user or ISP configuration. Who owns the router - you or the ISP? If it's yours, it's easier since you would have had to have made a change. If it's the ISP router, you'll have to get them too change the configuration.

Re: My Arlo Wire-Free or Arlo Pro Wire-Free camera is offline; how can I troubleshoot it?

avsolut — Mon, 31 Oct 2016 01:18:12 GMT

ahh i see. ok, i'll try and give them a call. will update afterwards on whether that works or not. thanks!

Re: My Arlo Wire-Free or Arlo Pro Wire-Free camera is offline; how can I troubleshoot it?

avsolut — Mon, 31 Oct 2016 14:39:00 GMT

Ok, done! All good now. Thanks again all 🙂

Re: My Arlo Wire-Free or Arlo Pro Wire-Free camera is offline; how can I troubleshoot it?

jguerdat — Mon, 31 Oct 2016 18:43:41 GMT

What fixed it?

Re: My Arlo Wire-Free or Arlo Pro Wire-Free camera is offline; how can I troubleshoot it?

avsolut — Mon, 31 Oct 2016 21:34:34 GMT

called my ISP and asked for the outgoing ports to be configured. Thanks again yeah.