topic Re: Arlo mobile app saved password in Arlo

Arlo mobile app saved password

jbs1 — Tue, 18 Oct 2016 17:36:35 GMT

10/13/16 mobile update will not allow me to save the password in the Arlo app. I unistalled & reinstalled on 2 phones ~ How can I get it to save my password again? (Both phones are Verizon Androids)

Re: Arlo mobile app saved password

jbs1 — Fri, 14 Oct 2016 12:51:28 GMT

I've been trying to save the password on our phones for the Arlo app since this update - probably something easy? Any ideas on this issue? Thank you!!!

Re: Arlo mobile app saved password

Rustydogg — Fri, 14 Oct 2016 15:49:55 GMT

I'm having the same trouble. The password won't save in the App. I need to enter it each time I open it.

Re: Arlo mobile app saved password

TomMac — Fri, 14 Oct 2016 16:31:24 GMT

~~Neither state what OS and device your using....~~

Can say on the Android( LG phone/4.42 ) and iOS ( ipad g3/9.3.5) I have nor problem.

But then I never sign out on either.... On the Ipad esp, you must just swipe out of app or hit main button (not sign out in settings ) or pushes won't come thru

Maybe more info or let Netgear know what your using so they can check on it if a new version of OS

Re: Arlo mobile app saved password

davidvogler — Fri, 14 Oct 2016 19:48:08 GMT

WTF? Suddenly iOS arlo app won't save my password. Why? Asks me to log in every time.

Re: Arlo mobile app saved password

TomMac — Fri, 14 Oct 2016 22:49:20 GMT

davidvogler wrote:
WTF? Suddenly iOS arlo app won't save my password. Why? Asks me to log in every time.

All i can recommend is Open the APP in IOS settings

Do a forced stop of the app AND delete the CACHE data

Remove App and re-install.

Re: Arlo mobile app saved password

rcor — Sat, 15 Oct 2016 12:27:33 GMT

Exactly the same problem here, using Android app ver 2.2.0_14738 which auto installed a couple of days ago.

Force stop, delete cache, uninstall the re-install app made no difference.

Re: Arlo mobile app saved password

davidvogler — Sat, 15 Oct 2016 12:42:53 GMT

I did the steps others here suggested: delete app; re install; etc. Made no difference. Still ZERO response from Netgear. Worst support I've ever seen. Sorry I wasted my money on their products.

Re: Arlo mobile app saved password

Memcor77 — Sat, 15 Oct 2016 14:30:44 GMT

I'm having the same problem, and it started with the latest iPhone Arlo app update 2.2.0
iOS is 10.0.2

Re: Arlo mobile app saved password

btull89 — Wed, 19 Oct 2016 17:40:06 GMT

I'm having the same issue on iOS 10.

Re: Arlo mobile app saved password

JamesC — Wed, 19 Oct 2016 18:52:41 GMT

Those affected,are you explicitly logging out of the app? If you minimize the app (leave it running in the background) you should not have to enter the password again upon opening.

i have escalated this topic for further investigation.

JamesC

Re: Arlo mobile app saved password

jbs1 — Wed, 19 Oct 2016 18:55:29 GMT

I agree, if I minimize I don't need to enter my password again, but I turn my phone off each night and I have to enter my password and sometimes my ID as well.

Re: Arlo mobile app saved password

btull89 — Wed, 19 Oct 2016 21:05:35 GMT

iOS10: When I send the app to the background my password is remembered, but I have to hit the login button again. Before the update, I didn't have to press the login button again. Not a huge deal, but a little unneccessary.

When I kill the app completely the password is not remembered, and I have the re-enter my password and click login. My username is remembered.

Re: Arlo mobile app saved password

Merman — Thu, 20 Oct 2016 09:05:43 GMT

JamesC, I leave the Arlo open and now have to enter my password to open the app. The last update removed the remember password option it appears. There seems to be some timing involed however. If I quickly reopen the app after putting in my password, it will open without needing my password, but if I wait a little bit before opening it will ask for my password again. I'll check my iPad and report back.

iPhone 6 plus

Re: Arlo mobile app saved password

Merman — Thu, 20 Oct 2016 10:41:35 GMT

Arlo app working fine on iPad Pro. I can force-close the app and when reopening it will go imediately into the program as expected.

Re: Arlo mobile app saved password

JamesC — Thu, 20 Oct 2016 15:44:13 GMT

I have escalated this topic for further investigation. I will post an update as soon as I have more information.

JamesC

Re: Arlo mobile app saved password

jbs1 — Thu, 20 Oct 2016 15:58:59 GMT

Thank you sir! It's just annoying want you want to jump on quickly & you need to input your info again & again!

Re: Arlo mobile app saved password

rkm — Fri, 21 Oct 2016 12:05:25 GMT

same problem here - latest iOS10 , latest Arlo App -

all of a sudden, the password is not being remembered anymore and has to be re-entered every time.

Terribly annoying, especially since we're using "safe" and long passwords that cannot easily be remembered, so everytime I have to go to my password manager to look it up.

Please fix this asap, thanks.

Re: Arlo mobile app saved password

nanoma — Fri, 21 Oct 2016 14:49:35 GMT

Having the same problem. Running the latest ver of app and IOS. I always leave the app running in background without ever turning off the phone. The app used to remember password before the latest app update. Please fix this so I don't have to re-enter my 20+ digit long password every few hours.

Re: Arlo mobile app saved password

jguerdat — Fri, 21 Oct 2016 15:05:02 GMT

Fwiw, I generally wait a few to several seconds and it usually autologs-in. Not always which is where having the Remember Me box with auto fill would be useful.