topic Batteries Replaced/Camera Doesn't Work in Arlo

Batteries Replaced/Camera Doesn't Work

Beezee — Wed, 28 Sep 2016 22:39:58 GMT

Hi, Arlo Support! One of our five cameras stopped working yesterday after I replaced the batteries. It appears to be a problem with the magnetic hold inside the battery compartment. Two out of four batteries move around around and make noise if you slightly jiggle the camera. This never used to happen. The two batteries closest to the magnet sit firmly in the compartments; the farthest two batteries seem to move around and never really get firmly set into their areas and onto the contacts. The camera was working perfectly until I got a low battery notification, and went to change the batteries.

Re: Batteries Replaced/Camera Doesn't Work

Beezee — Mon, 14 Mar 2016 23:12:37 GMT

Re: Batteries Replaced/Camera Doesn't Work

Beezee — Mon, 14 Mar 2016 23:30:23 GMT

When I say the camera "doesn't work", the batteries never provide power to the camera ... the batteries farthest away from the mounting magnet keep being pulled off the contacts by the power of the mounting magnet. It's weird!

Re: Batteries Replaced/Camera Doesn't Work

Beezee — Tue, 15 Mar 2016 03:08:54 GMT

I fixed it by wedging in a little piece of plastic in between the battery pairs!

Re: Batteries Replaced/Camera Doesn't Work

TomMac — Tue, 15 Mar 2016 12:33:21 GMT

Are you using OEM batteries?

Re: Batteries Replaced/Camera Doesn't Work

jguerdat — Tue, 15 Mar 2016 12:34:34 GMT

What brand batteries? Rechargeable or not? What batteries worked fine originally? Having to wedge in a piece of plastic isn't normal.

Re: Batteries Replaced/Camera Doesn't Work

Beezee — Wed, 16 Mar 2016 03:12:12 GMT

Wrong batteries were sent by the Amazon seller, CR2s vs CR123s from Tenergy. They look almost identical, as I got the correct ones today. All is well with Arlo now!

Re: Batteries Replaced/Camera Doesn't Work

Shaneo400 — Thu, 07 Apr 2016 04:38:37 GMT

I replaced my battery's in my four arlo cameras and now I Carnt get a live feed pls help

Re: Batteries Replaced/Camera Doesn't Work

jguerdat — Thu, 07 Apr 2016 12:50:58 GMT

Try power cycling the base as well as trying both the app and browser. Sometimes logging out and back in helps.

Re: Batteries Replaced/Camera Doesn't Work

Angelarie3 — Wed, 22 Jun 2016 03:49:31 GMT

I've done all of the above & it is not working.

Re: Batteries Replaced/Camera Doesn't Work

Angelarie3 — Wed, 22 Jun 2016 03:51:05 GMT

For what we pay for these cameras, that's not really an acceptable solution. Though I did Try that & it's not working still

Re: Batteries Replaced/Camera Doesn't Work

jguerdat — Wed, 22 Jun 2016 12:50:15 GMT

Sorry, not sure exactly what you're referring to. What steps have you tried? Fresh batteries? what are the symptoms - can you live view, etc.?

Re: Batteries Replaced/Camera Doesn't Work

Angelarie3 — Thu, 07 Jul 2016 04:31:28 GMT

What I'm referring to is the customer who replaced the batteries & needed to wedge in apiece of plastic to make it work bc they said the batteries sounded loose. So do mine. They are brand new & the correct ones. I have no feed. Just a camera that says it needs new batteries on a green screen.

Re: Batteries Replaced/Camera Doesn't Work

TomMac — Thu, 07 Jul 2016 11:47:03 GMT

Angelarie3 wrote:
What I'm referring to is the customer who replaced the batteries & needed to wedge in apiece of plastic to make it work bc they said the batteries sounded loose. So do mine. They are brand new & the correct ones. I have no feed. Just a camera that says it needs new batteries on a green screen.

That USER you mentioned had purchase the wrong batteries... that's why they were loose.

the OEM type are CR123 batteries, lithium; one use ( not rechargeable )

sometimes labeled as CR123, CR123a, 123

see post;

‎2016-03-15 11:12 PM

Wrong batteries were sent by the Amazon seller, CR2s vs CR123s from Tenergy. They look almost identical, as I got the correct ones today. All is well with Arlo now!

Re: Batteries Replaced/Camera Doesn't Work

uniontel — Fri, 30 Sep 2016 22:14:12 GMT

I have replaced 4 new batteries but still not work. Screen say "It's time to change your batteries".

How can I fix this problem?

Thanks.

Re: Batteries Replaced/Camera Doesn't Work

TomMac — Sat, 01 Oct 2016 03:26:36 GMT

Go in to SETTINGS, pick the camera, and use REMOVE DEVICE

open and close battery door

bring camera back as new ( resync)