topic Re: Motion not recording when motion detected in Arlo

Motion not recording when motion detected

Warnerino — Fri, 28 Oct 2016 19:48:12 GMT

Bought today and can record when request from live but not when motion detected.

it detects the motion no problem but just doesn't register recordings in library.

Help!?

Re: Motion not recording when motion detected

Adewale — Fri, 28 Oct 2016 20:01:03 GMT

i hope you bought the Arlo Pro and not the older Arlo wireless?....the Pro comes with inbuilt rechargeable battery? rather than having to shell out money every other month for new batteries on the older model?

Re: Motion not recording when motion detected

Warnerino — Fri, 28 Oct 2016 20:08:38 GMT

No...ooops!!!!

If it worked then fine but to not work straight away is a pain.

Re: Motion not recording when motion detected

jguerdat — Fri, 28 Oct 2016 20:57:30 GMT

Don't forget that a new camera has to be added to your modes by adding a new rule for that camera.

Re: Motion not recording when motion detected

Warnerino — Fri, 28 Oct 2016 21:16:31 GMT

Yes thanks - rule is right and doesn't work!!

Re: Motion not recording when motion detected

dazulaym — Sat, 29 Oct 2016 06:41:28 GMT

I'm having the same problem! It's simple if motion is detected, then start recording. Even though it's still not working. Help Please!

Re: Motion not recording when motion detected

jguerdat — Sat, 29 Oct 2016 12:55:21 GMT

Remove the camera in Settings, My Devices and then resync. Any luck?

Re: Motion not recording when motion detected

James134 — Sat, 29 Oct 2016 21:43:34 GMT

Re: Motion not recording when motion detected

dazulaym — Sat, 29 Oct 2016 21:52:07 GMT

Perfect, I removed it and then asked me to do a software update of the camera that happened automatically. After that, all worked. Thanks

Re: Motion not recording when motion detected

Chuckfu — Sun, 30 Oct 2016 18:16:10 GMT

im having this problem can anyone tell me how to troubleshoot this

Re: Motion not recording when motion detected

jguerdat — Sun, 30 Oct 2016 19:57:30 GMT

Read this thread, try the suggestions and let us know what's up.

Re: Motion not recording when motion detected

Chuckfu — Sun, 30 Oct 2016 20:02:07 GMT

thanks for the attn to this post,

i called support at netgear, they did a remote access firmware update push and then did firmware updates on all three cameras, all is good now they detect motion and start recording and list propoerly in the library as they should so all is well, best if anyone with an Arlo system is just told to automatically check for firmware updates if they know how, otherwise, call and have tech spt check the version of firmware and push updates if needed.

Re: Motion not recording when motion detected

JamesC — Mon, 31 Oct 2016 17:37:18 GMT

Warnerino,

Were you able to resolve the issue by completing the firmware update for the affected camera?

Please let us know,

JamesC