topic can't turn morion on or off in Arlo

can't turn morion on or off

maslen5 — Wed, 28 Sep 2016 21:34:15 GMT

I cant turn the motion on/off, app samsung s5 , all i get is "getting status", i can get into settings but the app crashes everytime, latest firmware

Re: can't turn morion on or off

jguerdat — Thu, 18 Feb 2016 14:52:15 GMT

Try reinstalling the app and maybe a restart of the phone. Does it still crash? If not crashing, try logging out and back in.

Re: can't turn morion on or off

maslen5 — Thu, 18 Feb 2016 19:08:44 GMT

Tried all of that no good still

Re: can't turn morion on or off

jguerdat — Thu, 18 Feb 2016 21:30:37 GMT

Is the phone on the latest update?

Re: can't turn morion on or off

maslen5 — Fri, 26 Feb 2016 23:18:03 GMT

Yes phone is up to date

Re: can't turn morion on or off

maslen5 — Fri, 26 Feb 2016 23:20:07 GMT

Still can't get any email reply from netgear, shockly bad customer service!

Re: can't turn morion on or off

JamesC — Mon, 29 Feb 2016 19:08:27 GMT

maslen5,

Are you only having this issue with the Arlo mobile app? Do you see this behavior when accessing from any other mobile devices? Do you get the error when accessing from a web browser on a PC?

JamesC

Re: can't turn morion on or off

maslen5 — Sat, 05 Mar 2016 03:30:11 GMT

Only on my phone samsung s5, work on wifes iphone ipad etc, now when it records video i dont get the number of recording next to the cameras but they are in the library!

Re: can't turn morion on or off

jguerdat — Sat, 05 Mar 2016 14:07:15 GMT

There's a new version of the Android app - have you installed that? You can try uninstalling the current version and then install the latest. That will cause the app settings/cache to be totally reset which may help.

The new app also gives you video counts for the cameras again. The strategy is different now - it shows you how many new videos are present until you visit the library which resets the count. Think of it as only a new video counter.

Re: can't turn morion on or off

maslen5 — Tue, 08 Mar 2016 11:43:42 GMT

Just did that still no good, on the mode screen all i get is "getting status"

Re: can't turn morion on or off

jguerdat — Tue, 08 Mar 2016 13:39:43 GMT

Got nothing more for you. There's apparently some incompatibility. Do you have antivirus/spyware software installed? Try removing it temporarily. I'm using Malwarebytes and Lookout with no isses on an older tablet (Nexus 10 with 5.1.1). Maybe your phone OS is just too old...

Re: can't turn morion on or off

maslen5 — Wed, 28 Sep 2016 23:52:38 GMT

New phone Samsung 7, still the same problem, uninstall Antivirus still did not work

Re: can't turn morion on or off

JamesC — Fri, 30 Sep 2016 18:56:34 GMT

maslen5,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC