topic Re: Log inn problem! Arlo VMS3130 in Arlo

Log inn problem! Arlo VMS3130

captenen — Sat, 22 Oct 2016 06:08:53 GMT

Hello!

Cant log in with browser. Have tried Firefox an Edge! Android app works! Any sugestions?

Re: Log inn problem! Arlo VMS3130

captenen — Sat, 22 Oct 2016 06:22:59 GMT

Update,can log inn but browser interface just freese and say: arlo Please Wait...

Re: Log inn problem! Arlo VMS3130

TomMac — Sat, 22 Oct 2016 11:27:39 GMT

The 'accepted' browser ar Fire Fox, Chrome, and IE>v10

Sounds like a flash issue, esp since it's working on the mobile device

Re: Log inn problem! Arlo VMS3130

captenen — Sat, 22 Oct 2016 20:20:06 GMT

Tryed Chrome and IE and the same happens and app is working!!

Re: Log inn problem! Arlo VMS3130

jguerdat — Sat, 22 Oct 2016 21:12:59 GMT

That strongly implies something is goofy with your computer and/or browsers. You might try flushing the cache for each browser or even uninstalling and reinstalling one to see what happens. Because you're reporting that the same thing happens on multiple browsers, it may be a computer or OS issue.

Re: Log inn problem! Arlo VMS3130

captenen — Sun, 23 Oct 2016 06:36:08 GMT

Its not my computer,tryed my wifes and the same thing happend!! Tryed to uninstall the android app and just use web but same resault!!

This is not good,hope Neatgear can help me.I have a very good innpression of Neatgear,i have a Nas and some network produkts and it is good produkts and i have good experiense with Neatgear support!

Re: Log inn problem! Arlo VMS3130

jguerdat — Sun, 23 Oct 2016 14:00:21 GMT

Contact support using the link below here - maybe they can have some suggestions.

Re: Log inn problem! Arlo VMS3130

JamesC — Mon, 24 Oct 2016 20:43:49 GMT

captenen,

Are you running any virus protection software on your computers? Some users have had problems when using security software such as Bitdefender. Disable any you may have and try again to further isolate the issue.

Also be sure that flash is installed, up to date and enabled.

JamesC

Re: Log inn problem! Arlo VMS3130

captenen — Tue, 25 Oct 2016 02:57:45 GMT

Solved!!

I have two accounts on Netgear and it was this who was the problem.Wery strange that i could log on my Arlo with a old accont i had to my Ready Nas Duo.