topic Base station cant be reactivated after deactivation. in Arlo

Base station cant be reactivated after deactivation.

TheAlien — Fri, 30 Sep 2016 15:33:40 GMT

I had the same problem of reactivating my base station after deactivating it via the app, but pressing rest + sync for 10sec and longer does not do anything. Green led for device and internet connection keep being lit, no amber blinking and reset.

Other than in the original support request my base station shows no green led for cam connection (although 2 cams are synched).

Please advise, what to do next.

Thanks, Bernhard

Re: Base station cant be reactivated after deactivation.

jguerdat — Thu, 29 Sep 2016 21:59:57 GMT

Wrong/old procedure. To reset the base with current firmware, use only the reset button until the LEDs flash amber. Remove all devices in Settings, My Devices and then use the Add Device button on the Cameras tab to add the base and sync the cameras.

Re: Base station cant be reactivated after deactivation.

TheAlien — Fri, 30 Sep 2016 07:29:25 GMT

Thank you! Just the reset solved my base station issues.