topic Re: Arlo camera firmware update got interrupted, how do I redo it? in Arlo

Arlo camera firmware update got interrupted, how do I redo it?

1019 — Fri, 21 Oct 2016 15:06:08 GMT

Hi,

I have 2 Arlo cameras connected to my home base. Recently, 1 of them updated firmware correctly and it is working well. However, the second camera was interrupted during the firwmware update and it is malfunctining, it disconnects often, runs out of battery too quickly, and overheats.

I researched the forums, and one thread says to enable "auto update" but I cannot find this option in My Arlo online, after I log in.

I have this info for the cameras:

HardwareH7

Serial Number48B458759987A

Firmware1.2.4941

The malfunctioning camera is offline and does not offer this info.

Re: Arlo camera firmware update got interrupted, how do I redo it?

jguerdat — Wed, 19 Oct 2016 22:49:05 GMT

There's an FAQ about this - search. Basically, remove the camera from Settings, My Devices. Sync using the sync button only briefly - don't hold it down. Let the update occur, perhaps immediately or overnight.

Re: Arlo camera firmware update got interrupted, how do I redo it?

JamesC — Thu, 20 Oct 2016 20:01:39 GMT

1019,

The FAQ jguerdat is referring to is here, take a look: My Arlo camera is offline since the release of the recent firmware update; what do I do?

Please let us know if you continue experiencing issues after following the listed troubleshooting steps.

JamesC

Re: Arlo camera firmware update got interrupted, how do I redo it?

1019 — Thu, 20 Oct 2016 21:44:49 GMT

I deleted the cameras from My Arlo but I was not able to resync them. I followed the syncing steps at arlo.com

Re: Arlo camera firmware update got interrupted, how do I redo it?

jguerdat — Fri, 21 Oct 2016 13:47:16 GMT

Make sure you press the sync button on the base only briefly - don't hold it down.