topic Re: Camera image frozen from yesterday in Arlo

Camera image frozen from yesterday

hochartz — Tue, 18 Oct 2016 18:50:41 GMT

I have been trying to view my cameras all day from my work computer and my Android phone. The camera images are "stuck" on yesterday. I tried going in to settings online to restart the base station, but it says "your camera is busy and cannot restart." How can I fix this?

Re: Camera image frozen from yesterday

jguerdat — Tue, 18 Oct 2016 23:11:38 GMT

Did you try the app using cell service rather than WiFi?

You may need to manually power cycle the base when you get a chance.

Re: Camera image frozen from yesterday

JamesC — Thu, 20 Oct 2016 16:10:11 GMT

hochartz,

Are you not able to live stream the cameras? Live streaming should update the image. If not, I agree with jguerdat above, consider rebooting your base station (using the on-off button) along with power cycling the affected cameras by opening and closing the battery compartment door. Are you still seeing this behavior?

JamesC

Re: Camera image frozen from yesterday

hochartz — Thu, 20 Oct 2016 16:32:53 GMT

I was not able to live stream via wi fi or Android app. I went home and rebooted the base station. That seemed to fix the problem. Thank you!