https://community.arlo.com/t5/Arlo/Just-watched-a-video-in-the-library-and-it-has-dissapeared/m-p/1156608#M22235 <P>It's certainly possible that you inadvertantly deleted the video - hovering fingers over a touch device can cause seemingly weird things to happen. &nbsp;Are you using the app or a browser? &nbsp;As Tom suggests, clearing the cache of either/both can help since sometimes the cache causes the display to use old information rather than current. &nbsp;The app would be cleared using the phone settings, go to the apps selection, then Arlo and clear the cache. &nbsp;Reinstalling the app would do the same thing, maybe easier. &nbsp;To clear the browser cache depends on the browser but you would need to go into the browser settings to find the place where you can do so. &nbsp;You can also just try a different browser to see what happens.</P> <P>&nbsp;</P> <P>If the video has been deleted for any reason, it's gone - no chance of recovery.</P> Tue, 18 Oct 2016 13:33:23 GMT jguerdat 2016-10-18T13:33:23Z https://community.arlo.com/t5/Arlo/Just-watched-a-video-in-the-library-and-it-has-dissapeared/m-p/1156564#M22232 <P>I have just watched a video of someone approaching my property I watched it around four times and it has dissapeared from my library where can it have gone I did not delete it?</P> Tue, 18 Oct 2016 12:20:36 GMT https://community.arlo.com/t5/Arlo/Just-watched-a-video-in-the-library-and-it-has-dissapeared/m-p/1156564#M22232 Frenchie16 2016-10-18T12:20:36Z https://community.arlo.com/t5/Arlo/Just-watched-a-video-in-the-library-and-it-has-dissapeared/m-p/1156567#M22233 <P>Reload the web/app after clearing your cache to see if it appears... also if a phone, reboot.</P> <P>&nbsp;</P> <P>Once it appears , DOWNLOAD first.</P> Tue, 18 Oct 2016 12:25:18 GMT https://community.arlo.com/t5/Arlo/Just-watched-a-video-in-the-library-and-it-has-dissapeared/m-p/1156567#M22233 TomMac 2016-10-18T12:25:18Z https://community.arlo.com/t5/Arlo/Just-watched-a-video-in-the-library-and-it-has-dissapeared/m-p/1156580#M22234 <P>i dont understand this sorry, I was watching a video from my library and could see someone quite clearly at my front door they quickly ran away but I watched around four times and now it has dissapeared, I feel sure I didnt delete it but I have also looked at my notifications via email and it has disspeared out of my email as well ?</P> Tue, 18 Oct 2016 12:39:15 GMT https://community.arlo.com/t5/Arlo/Just-watched-a-video-in-the-library-and-it-has-dissapeared/m-p/1156580#M22234 Frenchie16 2016-10-18T12:39:15Z https://community.arlo.com/t5/Arlo/Just-watched-a-video-in-the-library-and-it-has-dissapeared/m-p/1156608#M22235 <P>It's certainly possible that you inadvertantly deleted the video - hovering fingers over a touch device can cause seemingly weird things to happen. &nbsp;Are you using the app or a browser? &nbsp;As Tom suggests, clearing the cache of either/both can help since sometimes the cache causes the display to use old information rather than current. &nbsp;The app would be cleared using the phone settings, go to the apps selection, then Arlo and clear the cache. &nbsp;Reinstalling the app would do the same thing, maybe easier. &nbsp;To clear the browser cache depends on the browser but you would need to go into the browser settings to find the place where you can do so. &nbsp;You can also just try a different browser to see what happens.</P> <P>&nbsp;</P> <P>If the video has been deleted for any reason, it's gone - no chance of recovery.</P> Tue, 18 Oct 2016 13:33:23 GMT https://community.arlo.com/t5/Arlo/Just-watched-a-video-in-the-library-and-it-has-dissapeared/m-p/1156608#M22235 jguerdat 2016-10-18T13:33:23Z