topic Re: New dialog box in Library view in Arlo

New dialog box in Library view

Bilxthebroker — Thu, 13 Oct 2016 23:44:02 GMT

There is a new dialog box that has just appeared in Library view which requires that a video either be deleted, downloaded, shared or marked as a favourite. I don't want to do any of things - I just want to play the video. Does anyone know why this hurdle has suddenly appeared? is Is it a bug?

Re: New dialog box in Library view

TomMac — Fri, 14 Oct 2016 00:38:19 GMT

I run IOS, Android and PC versions and haven't seen this.... it could be device related.

SO, what OS, OS version, and device are you running??

Re: New dialog box in Library view

Bilxthebroker — Fri, 14 Oct 2016 00:40:13 GMT

Hi - it appears in Safari (on Sierra) - but not on iOS as far as I can see.

Re: New dialog box in Library view

TomMac — Fri, 14 Oct 2016 01:28:30 GMT

You could always put in a trouble ticket to add it to the list...maybe they'll have a better answer ...

Re: New dialog box in Library view

Bilxthebroker — Fri, 14 Oct 2016 01:40:09 GMT

Thanks - I'll do that!

Re: New dialog box in Library view

JamesC — Fri, 14 Oct 2016 16:44:21 GMT

Bilxthebroker,

I am also not seeing what you are describing. The delete, download, share, favorite options are across the bottom of the video when playing back from the library, which is expected but I do not see this as a dialog box.

Could you provide your case number that you have open with support so I can follow this issue more closely?

JamesC

Re: New dialog box in Library view

Bilxthebroker — Sat, 15 Oct 2016 01:25:51 GMT

Thanks James - here's a screenshot. This dialog box pops up when I click on the video - there seems to be no way around it.

Re: New dialog box in Library view

Bilxthebroker — Sun, 16 Oct 2016 03:41:31 GMT

James - the ticket No. is # 27547047.

I cannot play recorded videos from the library

1017lm — Mon, 17 Oct 2016 14:49:41 GMT

Within the last week or so I can no longer play a recorded video from the libary.

There is a pop up menu and it only offers to delete, share, etc the video.

Is there a resolution to this problem?

My cameras were installed 11/15 and I have never had this problem.

Thank you for your help.

Re: I cannot play recorded videos from the library

JamesC — Mon, 17 Oct 2016 17:39:13 GMT

Bilxthebroker, 1017lm

Thank you for the case number. Consider using the Chrome or Firefox web browser, are you seeing the same issue?

JamesC

Re: I cannot play recorded videos from the library

victorious — Tue, 18 Oct 2016 01:56:37 GMT

I am also having this problem. I can play videos on iPad and iPhone but not on my Macbook.

Re: I cannot play recorded videos from the library

Bilxthebroker — Tue, 18 Oct 2016 06:49:36 GMT

Hi - I found that it worked for me in Safari to go Preferences-Advanced-Show Develop Tab and then clear cache.Good luck!

Re: I cannot play recorded videos from the library

victorious — Tue, 18 Oct 2016 13:23:38 GMT

Thanks for the fix. Everything is back to normal.

Re: I cannot play recorded videos from the library

1017lm — Wed, 19 Oct 2016 12:49:45 GMT

I use Startpage as my brower. I cleared the chache. I am still having the same problem.

Re: I cannot play recorded videos from the library

1017lm — Wed, 19 Oct 2016 13:14:09 GMT

Also, at the the same time the problem started that I could not play videos from the library,

the start and stop times for recording motion changed without me changing them.

I deleted all recording times and re-entered my original recording times more than once, and

this is just another ongoing nuisance.

I know it is a different issue, but could one problem be affecting the other?

I use Mozilla Firefox to get on the internet and then I use Startpage to browse.

I cleared the chache in both.

I am not a computer savvy person. These problems popped up suddenly and I don't know why.

Thank you.

Re: I cannot play recorded videos from the library

JamesC — Wed, 19 Oct 2016 18:52:30 GMT

1017lm,

It sounds like the issue is browser related. If you load the UI in Firefox, do you see the same behavior?

JamesC

Re: I cannot play recorded videos from the library

1017lm — Wed, 19 Oct 2016 20:40:13 GMT

I'm sorry I don't know what UI means.

Best Buy installed the Arlo system in my home.

When I want to check my Arlo library, etc, I click on the Arlo icon from the installer.

Thank you.

Re: I cannot play recorded videos from the library

JamesC — Thu, 20 Oct 2016 18:20:04 GMT

1017lm,

By UI (user interface) I mean logging in to https://arlo.netgear.com/#/login via Firefox directly.

It may be best to contact the Arlo Support Team to troubleshoot further as there may be more in-depth troubleshooting involved to identify the issue you are describing.

Take a look here for additional support options: Arlo Support Team

JamesC

Re: I cannot play recorded videos from the library

1017lm — Fri, 21 Oct 2016 14:25:48 GMT

Thank you very much!

It worked.