topic Re: Camera is connect, firmware won't update in Arlo

Camera is connect, firmware won't update

Hankct9 — Fri, 14 Oct 2016 18:26:22 GMT

Camera is connect, firmware won't update.

When I try to update with my Iphones firmware, it says "Firmware update in progress. Do not remove batterys".

After about 15 seconds the screen goes back to "Update your cameras firmware now".

It keeps repeating when I try to update.

Arlo is connected and everytime I walk by it a message is sent to my phone saying there's movement. But my screen just says "Update your current firmware now".

Please help. Thanks

Re: Camera is connect, firmware won't update

jguerdat — Fri, 14 Oct 2016 22:21:54 GMT

Power cycle the base and open and close the battery door. Any luck?

Re: Camera is connect, firmware won't update

Hankct9 — Sat, 15 Oct 2016 14:17:30 GMT

I power cycled the base, opened and closed the battery lid with no luck.

When I try to update the firmware the light on arlo flashes blue to orange/yellow on & off.

Re: Camera is connect, firmware won't update

jguerdat — Sat, 15 Oct 2016 16:20:39 GMT

Now that you've done this, try leaving it overnight to automatically update. I've only had limited success manually trying to get it tondo so and the reboot and camera reset was the best I could do. If the overnight attempt doesn't work, you may be left with resetting the base, removing all devices in Settings, My Devices and adding the base back in using the Add Device button on the Devices tab, followed by syncing the cameras (only a brief, <1 second press of the sync button.

Re: Camera is connect, firmware won't update

Hankct9 — Mon, 17 Oct 2016 12:57:14 GMT

Thanks, I'll try that.