topic Re: Arlo Base Station Power Up Freezes in Arlo

Arlo Base Station Power Up Freezes

foolsgold279 — Thu, 13 Oct 2016 03:07:16 GMT

My Arlo Base Station power light freezes on the ORANGE color. Tried rebooting. Tried turning off for a while and rebooting. All I get is an ORANGE light. This started 4 days ago.

Thanks for suggestions.

Re: Arlo Base Station Power Up Freezes

TomMac — Thu, 13 Oct 2016 13:14:58 GMT

foolsgold279 wrote:

My Arlo Base Station power light freezes on the ORANGE color. Tried rebooting. Tried turning off for a while and rebooting. All I get is an ORANGE light. This started 4 days ago.

Thanks for suggestions.

If you tried a FULL RESET ( hold in reset for about 10 secs till the front leds flash amber ) and it still continues, it sounds like a power problem or base problem.

Contact support

Re: Arlo Base Station Power Up Freezes

JamesC — Fri, 14 Oct 2016 16:01:02 GMT

foolsgold279,

I agree with TomMac above, consider a factory reset and if you still are having issues, please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

Re: Arlo Base Station Power Up Freezes

foolsgold279 — Fri, 21 Oct 2016 01:48:17 GMT

Been out of town. But I figured it out. Apparently the Base Station will not get passed the orange boot up light unless you have an internet connection. Figured out a LAN cable was not completely connected in a switch. So no internet access. I figured it out after I found out my printer was also not working. Both were connected to the same switch. Thanks for the suggestions. I wished the online troubleshooting would have mentioned that the Base Station required an internet connection to boot up.