topic Re: App says it needs an update, but none is available in Arlo

App says it needs an update, but none is available

randamw — Wed, 12 Oct 2016 16:40:58 GMT

The Arlo app is telling me an app update is required, but when I click through to the app updates page, it indicates there is not a newer app available.
Running: iOS 10.0.2,
Should be Arlo 2.2.0, but since it keeps redirecting me away from the app, I cannot verify

Re: App says it needs an update, but none is available

Rocket_1580 — Thu, 13 Oct 2016 02:13:55 GMT

I recived the same message for about an hour. I tired again, and finally an update to the iOS Arlo application was avalaible from the app store.

Try again, I'm betting the app is avalaible for update now.

FYI- I'm on iOS 10 also.

Re: App says it needs an update, but none is available

arlouser3 — Thu, 13 Oct 2016 16:34:59 GMT

I think the update broke my app; the library no longer shows clips, although I can see them through the website. So you're probably better off not upgrading to 2.2.0.

Re: App says it needs an update, but none is available

jguerdat — Thu, 13 Oct 2016 17:16:49 GMT

Have you tried reinstalling the app?

Re: App says it needs an update, but none is available

arlouser3 — Thu, 13 Oct 2016 17:28:53 GMT

Yes. It still shows proper clips in the library for 10/8/16 but they become the unselectable placeholders beginning on 10/11/16. (Unfortunately, I didn't make any clips on 10/9 or 10/10, so I can't pinpoint exactly which day this began for me.)

Re: App says it needs an update, but none is available

arlouser3 — Thu, 13 Oct 2016 17:30:01 GMT

Another user, also using the updated app on an iPhone and triggering the camera through SmartThings, reports this identical issue here: https://community.netgear.com/t5/Features/Arlo-APP-does-not-show-any-Videos-in-the-library-IOS/m-p/1154242#M11511

Re: App says it needs an update, but none is available

jguerdat — Thu, 13 Oct 2016 21:52:18 GMT

Open a case using the Contact Support link at the bottom of these pages.

Re: App says it needs an update, but none is available

Oasisvillage — Fri, 14 Oct 2016 09:46:56 GMT

I had the same problem, but once I got to sync with my broadband it then allowed the update.
It won't work on your phone data alone

Re: App says it needs an update, but none is available

randamw — Fri, 14 Oct 2016 22:05:57 GMT

The iOS app finally showed a new update and downloaded, now it is working. I'm guessing the backend database was modified for the new update, but the update wasn't globally available when they requested it not respond to the prior version. But that's just my guess from other IT experiences.