topic Re: Server issue? in Arlo

Server issue?

GlasNav — Tue, 11 Oct 2016 11:39:22 GMT

Arlo went down sometime overnight (EDT) received an email from Arlo that our units were disconnected. Our network is up and running. Unplugged the power to the base unit along with the patch cable, the system is now back online.
Hiccup on my network, or did the Arlo server drop or get hacked???

Re: Server issue?

jguerdat — Tue, 11 Oct 2016 12:37:00 GMT

There's no way to know. There may have b een a brief power glitch (install a UPS/battery backup to fly past these), the base may have gotten stupid, an Internet interruption, server issue etc. Did you notice the LEDs on the base before you restarted it? What was on and what color?

Re: Server issue?

GlasNav — Tue, 11 Oct 2016 12:38:56 GMT

Green, Yellow, Green

Re: Server issue?

ThisIsAdam — Tue, 11 Oct 2016 12:43:46 GMT

I had the same problem. Cameras were down and the app wouldn't let me see recorded videos. Started around 4a (Eastern time) until maybe 6a or so.

Total theory, but my guess is there was a server glitch or outage related to the Arlo Pro rollout today. Either way it would be nice if Netgear would send an email letting us know what happened. Reliability is usually good but unexplained lengthy outages worry me.

Re: Server issue?

GlasNav — Tue, 11 Oct 2016 12:58:50 GMT

Agreed, these units, a collection of Q & wireless have been operating for 6 months without any sort of service disruption then this glitch. Don't know if it was a coincidence or not, but it took both rebooting and disconnecting the patch wire at approximately 0630 EDT to get the base unit to re-establish connectivity. The odd part was that I wasn't able to connect to the Arlo site either, which leads me to believe Arlo/Netgear was down...

Re: Server issue?

JamesC — Thu, 13 Oct 2016 16:09:25 GMT

GlasNav, ThisIsAdam

Are you still seeing this issue or have you since been able to get your system connected and access the website?

JamesC

Re: Server issue?

GlasNav — Thu, 13 Oct 2016 16:44:17 GMT

Adam,

Issue was resolved when I posted yesterday. The odd part and the reason for my question was that it took a combination of both reboot and removal and reconnection of the patch cable for the unit to re-establish its connection. The lights were Green, Yellow, Green; apparently the base station dropped internet connectivity while my nework was still fully operational. Reboot, and discconnect / recconection of the patch cable on their own wouldn't make the unit connect, only worked when both were applied together! Was an update pushed overnight early Wednesday morning that may have generated the connectivity issue?

Bob