topic Re: Library date is wrong in Arlo

Library date is wrong

TeriD — Wed, 12 Oct 2016 18:22:35 GMT

Library date is off by a month. I have done new recordings, signed out and back in, deleted app and reinstalled. No change. Any suggestions? Arlo live chat was not helpful.

Re: Library date is wrong

jguerdat — Wed, 12 Oct 2016 18:54:37 GMT

Check the timezone in your Settings. While that shouldn't be off by a month, it's the only thikng you can try. Also, make sure your devices have accurate time settings. Sometimes having the time be wildly off results in weird things happening. Failing these, open a case using the Contact Support link at the bottom of these pages.

BTW, download a video and use an epoch time converter to convert the filename timestamp to reality and see if the filename has the right time/date.

Re: Library date is wrong

TeriD — Thu, 20 Oct 2016 12:53:26 GMT

Nothing changed when I initially tried this, but the problem was corrected the next time I logged in. So this sure didn't hurt! Thanks!!