topic One camera doesn't work anymore - nothing in Arlo

One camera doesn't work anymore - nothing

Teddykp — Wed, 12 Oct 2016 17:52:08 GMT

One of my wireless cameras longer records or plays live , it worked fine before and then just stopped .ive changed the batteries and removed the device and re synced etc but nothing seems to work!!

Re: One camera doesn't work anymore - nothing

JamesC — Thu, 13 Oct 2016 22:24:17 GMT

Teddykp,

Does the camera give you an error message?

Were you able to get the camera to sync back up after changing batteries and removing the device?

JamesC

Re: One camera doesn't work anymore - nothing

Teddykp — Fri, 14 Oct 2016 06:04:43 GMT

Hi JamesC,

It's says unable to play ? About four days ago I could get a picture on it but nothing more and now it's just doing nothing but according to all the icons it's up and running?
Will order more batteries but I did give it a try before .

Thanks

Re: One camera doesn't work anymore - nothing

JamesC — Fri, 14 Oct 2016 15:00:22 GMT

Teddykp,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC