topic Re: Devices and Recording not visible in Chrome or IE in Arlo

Devices and Recording not visible in Chrome or IE

pnewell1 — Tue, 11 Oct 2016 23:06:07 GMT

Hello,

When I log into My Arlo account it no longer shows my devices or recordings. The account seems to load fine but nothing is visible. I can log into my mobile app and everything seems fine. Any ideas on how to revive my online acess?

BTW -I have deleted my cache and cookies and still nothing.

Thanks!

Re: Devices and Recording not visible in Chrome or IE

TomMac — Tue, 11 Oct 2016 23:16:26 GMT

Try Fire Fox... could be flash problem

Re: Devices and Recording not visible in Chrome or IE

pnewell1 — Wed, 12 Oct 2016 00:01:33 GMT

Thanks for the quick reply...Firefox didn't seem to work either....

Re: Devices and Recording not visible in Chrome or IE

JamesC — Thu, 13 Oct 2016 21:32:34 GMT

pnewell1,

If you can see all of your devices when accessing the mobile app, you should also see them from the web client.

Are you able to try accessing from a different PC to isolate further?

JamesC