topic Re: camera not working in Arlo

camera not working

kwboucher — Wed, 28 Sep 2016 21:24:49 GMT

One of my camera's will not work after a few months of use. Tried two sets of batteries and when i try to sync nothing happens? Before I purchase another camera is there anything to try?

Re: camera not working

jguerdat — Sat, 09 Jul 2016 15:54:12 GMT

Yes, create a trouble ticket since it's still under the one year warranty.

Re: camera not working

TomMac — Sat, 09 Jul 2016 15:55:12 GMT

This may work or if not contact Netgear for possible replacement

Take out batteries again, then REMOVE the camera from the Settings completely ( settings > camera > remove device )

Put batteries in

Follow directions ( below )

1 Press the Sync button on the side of base station for about two seconds and then release. Wait for the sync status LED to blink green.
2 Press the Sync button on top of the camera for about two seconds and then release.

A blue LED blinks rapidly to confirm a successful sync.