topic Re: Arlo VMB3000 Base Station won't connect in Arlo

Arlo VMB3000 Base Station won't connect

jkreuzig — Tue, 11 Oct 2016 16:06:00 GMT

Had a power outage in the neighborhood a couple of days ago. The Arlo base station (VMB3000) won't connect. It only shows a single amber led (the power led) and it never gets past that. My router shows that it's connected (it has an IP address), but I can't connect to the basestation via the app or the website.

I've tried:

1) Power cycle via on/off button - Nothing. Still the same. Single amber led (power).

2) Power cycle via plug/unplug - Nothing. Still the same. Single amber led (power).

3) Dissconnect ethernet cable, then power cycle - Nothing. Still the same. Single amber led (power).

4) Holding down the reset button for 10+ seconds while power is on - Nothing. Still the same. Single amber led (power).

5) Holding down the reset button AND the sync button for 10+ seconds while power is on - Nothing. Still the same. Single amber led (power).

Basically, I've got a device that shows it's connected to my router, but it's a brick otherwise. Any ideas?

Jim

Re: Arlo VMB3000 Base Station won't connect

jguerdat — Tue, 11 Oct 2016 16:32:48 GMT

The amber power LED is a clue - it's not right. You'll have to open a case to get a replacement. Also, consider a UPS/battery backup for all your network equipment including the base to prevent this sort of thing from happening as well as to maintain the cameras to be able to record during any power loss.

Re: Arlo VMB3000 Base Station won't connect

JamesC — Wed, 12 Oct 2016 20:21:41 GMT

jkreuzig,

jguerdat is correct in stating that an amber power LED on the base station could indicate a hardware issue. If you are still having trouble after attempting a factory reset (as you indicate above in step 4), please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

Re: Arlo VMB3000 Base Station won't connect

jkreuzig — Thu, 13 Oct 2016 03:09:48 GMT

James,

Thanks for the response. I've submitted an email request to support. It's basically the message above, copied and pasted.

If I don't hear anything in a couple of days, I'll PM you.

Thanks again.

Jim