topic Re: Arlo wireless syncs, but doesn't show up in the app. in Arlo

Arlo wireless syncs, but doesn't show up in the app.

SC430 — Mon, 10 Oct 2016 21:17:32 GMT

I have 5 cameras and they have all been installed for a couple months. I shut one of the cameras off for a while. I tried to turn it back on and it won't respond. I have put new batteries in it. I have synced it with the base station and it indicates it has synced correctly, but doesn't show up in the app.

The other 4 cameras are showing up correctly and responding just fine.

What's the problem?

Thanks!!

Re: Arlo wireless syncs, but doesn't show up in the app.

jguerdat — Tue, 11 Oct 2016 12:54:29 GMT

It shows up no place in the app. even Settings, My Devices? If it does, try removing it from there and resync. If it doesn't, try a power cycle of the base. Also try both app and a browser.

Re: Arlo wireless syncs, but doesn't show up in the app.

JamesC — Wed, 12 Oct 2016 15:28:55 GMT

SC430,

Did the above steps resolve the issue?

Please let us know,

JamesC