topic Is the service working? in Arlo

Is the service working?

1234567890123 — Mon, 10 Oct 2016 18:04:39 GMT

Is the service working? I keep getting "not connected to internet" errors even though I am. Tried reinstalling the app but still the same thing.

Re: Is the service working?

JamesC — Mon, 10 Oct 2016 18:03:44 GMT

1234567890123,

When/Where do you see this error message? What is the behavior of the internet LED on your base station?

Are you still seeing this behavior?

JamesC

Re: Is the service working?

Paulafs62 — Wed, 12 Oct 2016 01:53:53 GMT

I have been having this issue for days. I was wondering if the weather at your location was playing a part. I can't get my system to stay connected. I have had no real problems until the last week. Can't keep my system online, my batteries are being used up like crazy and no connection..very confused.

Re: Is the service working?

Paulafs62 — Wed, 12 Oct 2016 01:57:10 GMT

I have reset my base.... sometimes my camera's connect other times they don't, can't keep internet connected. Sent slot of money on all new batteries today....for a brief moment I had connection.....not any more.

Re: Is the service working?

JamesC — Thu, 13 Oct 2016 15:18:21 GMT

Paulafs62,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC