topic Re: "Arlo Is Offline" email in Arlo

"Arlo Is Offline" email

pha_roah — Fri, 07 Oct 2016 04:25:06 GMT

I have been getting an email every 30 minutes since noon today as follows:

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Subject: Arlo is Offline

Details:

Hello <My name>

Your XXXXXXXXXX has been offline for 30 minutes.

This may be due to someone unplugging the camera, a power outage, or loss of Internet connection.

Thanks for letting Arlo keep an eye on things!

The Arlo Team

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XXXXXXX is my unit number but I have replaced it here for privacy

When I got home, everything seems fine, no power outage, no internet outage, cameras are online and recording motion and responding through the app, so I am not sure what it going on.

I have restarted the base station and my router at home but still keep getting these emails every 30 mins.

any insight is appreciated.

Re: "Arlo Is Offline" email

jguerdat — Fri, 07 Oct 2016 12:13:14 GMT

This seems to be a new feature. I'd use the Support link above here and open a case to raise the issue officially.

Re: "Arlo Is Offline" email

JamesC — Mon, 10 Oct 2016 16:15:12 GMT

pha_roah,

Are you getting any other alert emails from Arlo? Are you sure your base station and all of your cameras are online and behaving as expected?

Are you still seeing this behavior?

JamesC