https://community.arlo.com/t5/Arlo/What-might-have-happened-to-my-connectivity/m-p/1151820#M20859 <P>Sorry if this is a problem that has been discussed to death, but I didn't even know what to search for. &nbsp;I just bought the system at Costco the day before yesterday. &nbsp;It is in a vacation home. &nbsp;</P> <P>Everything connected just fine and it worked great for the day and a half I had it. &nbsp;Today, I headed for home, and ever since I left, it has showed "offline" and not connected. &nbsp;My internet and power are both fine, as I have another brand camera that is still working just fine. &nbsp;</P> <P>The Arlo system however has remained offline all day long. &nbsp;I'm guessing it will have to stay that way until I return to the home in a week or 2? &nbsp;If this kind of issue is frequent, I guess it's going back to Costco. &nbsp;</P> <P>The cameras and the base station are seperated by about 15 ft. and one wall,</P> <P>Any ideas? &nbsp;Thanks!</P> Mon, 10 Oct 2016 06:56:27 GMT MarkN2016 2016-10-10T06:56:27Z https://community.arlo.com/t5/Arlo/What-might-have-happened-to-my-connectivity/m-p/1151820#M20859 <P>Sorry if this is a problem that has been discussed to death, but I didn't even know what to search for. &nbsp;I just bought the system at Costco the day before yesterday. &nbsp;It is in a vacation home. &nbsp;</P> <P>Everything connected just fine and it worked great for the day and a half I had it. &nbsp;Today, I headed for home, and ever since I left, it has showed "offline" and not connected. &nbsp;My internet and power are both fine, as I have another brand camera that is still working just fine. &nbsp;</P> <P>The Arlo system however has remained offline all day long. &nbsp;I'm guessing it will have to stay that way until I return to the home in a week or 2? &nbsp;If this kind of issue is frequent, I guess it's going back to Costco. &nbsp;</P> <P>The cameras and the base station are seperated by about 15 ft. and one wall,</P> <P>Any ideas? &nbsp;Thanks!</P> Mon, 10 Oct 2016 06:56:27 GMT https://community.arlo.com/t5/Arlo/What-might-have-happened-to-my-connectivity/m-p/1151820#M20859 MarkN2016 2016-10-10T06:56:27Z https://community.arlo.com/t5/Arlo/What-might-have-happened-to-my-connectivity/m-p/1151921#M20860 <P>You can try to regain control by using Settings, My Devices, your base station and use the Restart button at the bottom. &nbsp;Otherwise, yeah, you'll have to have a physical presence. &nbsp;If that's the case, power cycle the base and open and close battery doors. &nbsp;Make sure the batteries are fresh (weak batteries will cause the cameras to have the amber LED flash slowly but dead ones are dead). &nbsp;Worst case, you may need to resync the cameras.</P> <P>&nbsp;</P> <P>BTW, try both the app and a browser since sometimes it's an issue with one interface.</P> Mon, 10 Oct 2016 11:51:10 GMT https://community.arlo.com/t5/Arlo/What-might-have-happened-to-my-connectivity/m-p/1151921#M20860 jguerdat 2016-10-10T11:51:10Z