topic Re: Arlo ceased working in Arlo

Arlo ceased working

Mike7 — Sat, 08 Oct 2016 15:22:27 GMT

I have a base station and 3 VMC 3030 cameras plus a Arlo Q camera on same account.

I switched off the 3 cameras on the base station and now the system is not operating. I have reset the base station but it does not appear on my account. The Arlo Q on the account continues to work fine. I do not want to go through a new set up and opening a new account as Arlo Q is already on it. I have rest base station but same situation.

Mike

Re: Arlo ceased working

jguerdat — Sat, 08 Oct 2016 15:35:08 GMT

Not sure what happened. Are there devices still shown in Settings, My Devices? What are the LEDs on the base showing? The left 3 should be green. If nothing is working reset using the reset button until the LEDs flash amber. Go to Settings, My Devices and remove all devices except your Q. The base should have 2 green LEDs - power and Internet. Use the Add Device button on the Cameras tab and add your base followed by syncing the cameras. Be sure to only press the sync button on the base briefly (<1 second).

Re: Arlo ceased working

Mike7 — Sat, 08 Oct 2016 16:35:47 GMT

Up and running, many thanks. The learning is: I think I reset with power off (oh dear) and you need to close and reopen your account to get the camera update, it does not seem to update whilst live.

Mike