topic Can't register account to install new system in Arlo

Can't register account to install new system

kmanpdx — Wed, 28 Sep 2016 20:30:33 GMT

Hi, I went to arlo.netgear.com, filled in form (it did find the SN of my system). Now I get this and can't move forward:

There is a new version of Arlo available. Please upgrade now to access your account.

How can I upgrade w/o access? What do I do to get this going?

Thanks,

Kenny

Re: Can't register account to install new system

David_NG — Mon, 16 Mar 2015 21:22:07 GMT

Hello kmanpdx,

I’m sorry to hear you’re having troubles with your Arlo Smart Home System. I would like to know a little more information about your problem. What device are you using to setup your Arlo system?
Laptop?
Desktop?
Tablet?
Or a mobile device?
Also which browser are you currently using to register your Arlo system?

I look forward to your response. Thanks.

The Arlo Team
David S.

Re: Can't register account to install new system

jdannenberg1110 — Sat, 19 Sep 2015 13:45:31 GMT

I want to register but the system teels me my emailaddress is not in use

Re: Can't register account to install new system

jdannenberg1110 — Sat, 19 Sep 2015 13:46:13 GMT

laptop and mobile phone

Re: Can't register account to install new system

KristynM — Tue, 22 Sep 2015 14:55:48 GMT

jdanneberg1110,

Welcome to the Community! Could you provide us further details on what is causing you to not be able to register your system?

I will be looking forward to your response.

Re: Can't register account to install new system

robhewko — Tue, 20 Oct 2015 22:12:40 GMT

Same problem, HELP PLEASE!

Re: Can't register account to install new system

JamesC — Wed, 21 Oct 2015 16:22:33 GMT

robhewko,

What issue are you having? Are you getting an error message when trying to set up Arlo? Please give us some more details so that we can help.

Thank you!

JamesC

Re: Can't register account to install new system

robhewko — Wed, 21 Oct 2015 17:30:43 GMT

Somehow I tried again about 9 hours later and it worked! I could not set up new registration and it said I already had an account and it would not sign into my account. Thanks.

Re: Can't register account to install new system

Mozzz — Thu, 29 Oct 2015 08:12:13 GMT

There is a new version of Arlo available....

Same error message here when trying to register for the first time and setup the twin camera and base station......

Re: Can't register account to install new system

JamesC — Thu, 29 Oct 2015 16:21:28 GMT

Mozz,

Are you attempting to perform the setup from the Arlo app on a mobile device? If so, try uninstalling the the Arlo app and then downloading it again from your app store. After it installs attempt to perform the setup again.

On a side note also be sure you the device you are using to go through the New System Setup is on the same network as the base station.

JamesC

Re: Can't register account to install new system

Marilyn2 — Tue, 08 Mar 2016 22:37:49 GMT

will not accept my email address or password

Re: Can't register account to install new system

JamesC — Wed, 09 Mar 2016 17:41:05 GMT

Marilyn2,

Can you provide some more details about the issue you are having?

How far along in the setup process are you getting before having trouble?

Are you seeing any error messages?

Have you already created an account using that e-mail address?

Please let us know!

JamesC

Re: Can't register account to install new system

Riobom — Wed, 27 Apr 2016 17:16:11 GMT

After I get to " https://arlo.netgear.com/#/accountRegistration ", the page gets stuck in "Registering new user..." and nothing happens...

Re: Can't register account to install new system

JamesC — Thu, 28 Apr 2016 20:18:19 GMT

Riobom,

What browser are you experiencing this issue on? Consider swapping to a different browser (Chrome, IE, FireFox) to see if you get the same behavior. Please let me know if you are still having this issue.

JamesC

Re: Can't register account to install new system

ritat1942 — Sat, 02 Jul 2016 16:56:33 GMT

I need help, I can't register my new system and also can not down load the app on my desktop computer or Kindle Fire HD. Help!

Re: Can't register account to install new system

Schorschi — Sun, 03 Jul 2016 04:18:59 GMT

ritat1942 wrote:
I need help, I can't register my new system and also can not down load the app on my desktop computer or Kindle Fire HD. Help!

There is no app for any desktop OS, and I don't think there is an app available in the Amazon app store (though I'm not 100% certain).

There is an Android app and iOS app, and then there is web access via https://arlo.netgear.com.

Make sure you log into the above URL from the same (home) network that your Arlo base station is connected to when setting up your system. Once set up, you can access your system from any device that has Internet access, i.e. you don't have to be on your home network for access after initial setup.

Try that, that should get you set up. If not, report back.