topic Re: camera has gone offline and will not sync in Arlo

camera has gone offline and will not sync

JMIBOBC — Wed, 28 Sep 2016 21:27:33 GMT

Since the last ARLO update, I have had issues with my cameras, which is usually the case when an update is done. Now one has gone off line and will not sync no matter what I do. I have delted the base and cameras and set everything up again. The rear camera synced fine and other one will not no matter what. Batteries were brand new, but I went to Best Buy and bought more in the event there was some problem and camera still won't sync. I switched baterries in camera and the working camera indicates the ones I just purchased are fully charged.

I really wish Arlo would just quit doing updates. it screws things up everytime. Usually I can get everything back online. Apparently not this time.

Re: VMS3230-1000NAS 2 camera wireless

jguerdat — Tue, 26 Jul 2016 12:16:37 GMT

The timing may be coincidental. In any event, create a trouble ticket and get the camera replaced. Perhaps it was bad all along, causing the problems you've had over time.

Re: camera has gone offline and will not sync

alignednut — Sun, 31 Jul 2016 00:24:14 GMT

I have been using Arlo since December 2015 and recently after recent update, I was not able to reconnect my arlo to the base station. I have submitted a ticket and waiting to hear back.

Re: camera has gone offline and will not sync

jguerdat — Sun, 31 Jul 2016 12:23:10 GMT

Have you tried both the app and a browser? Also, a restart of the base using the power switch could be useful.