topic Re: Batteries dont last long even when offline in Arlo

Batteries dont last long even when offline

Iredding — Thu, 29 Sep 2016 02:50:45 GMT

I have had issues with battery life ever since the included batteries died. After consulting the forums, I have stopped using rechargeables and have moved closer to my router (no base station as I use a netgear router). The camera is only 15 linear feet from a high powered router. I do not use motion activation and reference the live feed a few minutes per MONTH. According to the specs I keep reading, ~5 Min per day should last months on battery power but name brand batteries are lasting only days without even using the live feed. Any help would be appreciated, I dont mind replacing batteries but every few days is a bit rediculous.

Re: Batteries dont last long even when offline

JamesC — Thu, 29 Sep 2016 23:41:24 GMT

Iredding,

The firmware version on your R7000 that includes Arlo support is beta firmware. If you are experiencing unexpected battery drain using this firmware, please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

Re: Batteries dont last long even when offline

jguerdat — Sat, 01 Oct 2016 14:39:04 GMT

Also, according to the following thread, Arlo support will no longer be included in the R7000 firmware. I don't know how official this is.

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Nighthawk-R7000-questions/m-p/1145857#U1145857

Re: Batteries dont last long even when offline

Iredding — Thu, 06 Oct 2016 11:14:41 GMT

Confirmed they no longer support the Beta Software. I have acquired a base station and so far that has resolved the issue. It has only been a few days but it is now showing a more steady battery drop not to mention more realistic as well.

Re: Batteries dont last long even when offline

jguerdat — Thu, 06 Oct 2016 11:54:06 GMT

Yeah, the firmware in the router forced the camera firmware to be old, too, with no way to update either. Switching to a base fixes that.