https://community.arlo.com/t5/Arlo/My-Arlo-base-station-is-stuck-at-getting-information/m-p/1149820#M20107 <P>Updated: When I log in to Arlo potal from laptop, it shows my base statetion offline. Should I reconnect base station? Power off and power on?</P><P><IMG src="https://community.arlo.com/t5/image/serverpage/image-id/9375i309B8961D5062A4A/image-size/original?v=v2&amp;px=-1" border="0" alt="a.PNG" title="a.PNG" /><IMG src="https://community.arlo.com/t5/image/serverpage/image-id/9376iC0FF7C238897CF12/image-size/original?v=v2&amp;px=-1" border="0" alt="aa.PNG" title="aa.PNG" /></P> Wed, 05 Oct 2016 15:59:20 GMT destiny6548 2016-10-05T15:59:20Z https://community.arlo.com/t5/Arlo/My-Arlo-base-station-is-stuck-at-getting-information/m-p/1149779#M20106 My Arlo base station seems stuck at 'getting information' and no response. Arlo cameras are able to detect motion, but motion is not recorded. I tried to delete app and re-install. But it didn't help. I am using iPhone app, and with iOS 9. Wed, 05 Oct 2016 15:30:59 GMT https://community.arlo.com/t5/Arlo/My-Arlo-base-station-is-stuck-at-getting-information/m-p/1149779#M20106 destiny6548 2016-10-05T15:30:59Z https://community.arlo.com/t5/Arlo/My-Arlo-base-station-is-stuck-at-getting-information/m-p/1149820#M20107 <P>Updated: When I log in to Arlo potal from laptop, it shows my base statetion offline. Should I reconnect base station? Power off and power on?</P><P><IMG src="https://community.arlo.com/t5/image/serverpage/image-id/9375i309B8961D5062A4A/image-size/original?v=v2&amp;px=-1" border="0" alt="a.PNG" title="a.PNG" /><IMG src="https://community.arlo.com/t5/image/serverpage/image-id/9376iC0FF7C238897CF12/image-size/original?v=v2&amp;px=-1" border="0" alt="aa.PNG" title="aa.PNG" /></P> Wed, 05 Oct 2016 15:59:20 GMT https://community.arlo.com/t5/Arlo/My-Arlo-base-station-is-stuck-at-getting-information/m-p/1149820#M20107 destiny6548 2016-10-05T15:59:20Z https://community.arlo.com/t5/Arlo/My-Arlo-base-station-is-stuck-at-getting-information/m-p/1149845#M20108 <P>We are currently investigating this issue as a top priority.&nbsp;I will post an update as soon as I have more information.</P> <P>&nbsp;</P> <P>Thank you,</P> <P>JamesC</P> Wed, 05 Oct 2016 16:20:30 GMT https://community.arlo.com/t5/Arlo/My-Arlo-base-station-is-stuck-at-getting-information/m-p/1149845#M20108 JamesC 2016-10-05T16:20:30Z https://community.arlo.com/t5/Arlo/My-Arlo-base-station-is-stuck-at-getting-information/m-p/1149892#M20109 <P>We have identified the issue and this should now be resolved. Please let me know if you continue experiencing this behavior.</P> <P>&nbsp;</P> <P>JamesC</P> Wed, 05 Oct 2016 17:52:26 GMT https://community.arlo.com/t5/Arlo/My-Arlo-base-station-is-stuck-at-getting-information/m-p/1149892#M20109 JamesC 2016-10-05T17:52:26Z https://community.arlo.com/t5/Arlo/My-Arlo-base-station-is-stuck-at-getting-information/m-p/1149903#M20110 <P>Thank you. I just tried via app. It is working now.</P> Wed, 05 Oct 2016 18:05:42 GMT https://community.arlo.com/t5/Arlo/My-Arlo-base-station-is-stuck-at-getting-information/m-p/1149903#M20110 destiny6548 2016-10-05T18:05:42Z