topic Re: Computer will not connect to existing system in Arlo

Computer will not connect to existing system

AJB — Wed, 28 Sep 2016 21:20:29 GMT

I tried to add another camera to an existing system. I had trouble connecting to the new camera and eventually I deleted the camera. Now I find that I cannot conect with the existing cameras with my apple computer but I can connect with my Iphone although I do not seem to be getting push notifications. anyone know what the problem is and how I canrectify it. The operating system is Apple and the firmware is 1.2.4941.

Re: Computer will not connect to existing system

TomMac — Sat, 04 Jun 2016 12:42:50 GMT

Since basicly the system is working via the phone...

I would say try and clear the cache on the apple and also reboot and try again...also try another browser

Re: Computer will not connect to existing system

Collelongo — Sun, 05 Jun 2016 06:10:31 GMT

I am having the same problem MJB

Re: Computer will not connect to existing system

JamesC — Mon, 06 Jun 2016 20:55:35 GMT

AJB, Collelongo

Are you getting any error messages? If so, what are you seeing? As TomMac suggestions above, this could be a browser related issue. Try a different browser such as Chrome or Firefox to further isolate the issue.

JamesC

Re: Computer will not connect to existing system

daddio1954 — Mon, 18 Jul 2016 17:11:03 GMT

I have the same problem that I cannot connect, "connection failed", to the cameras although I can adjust them in settings from my computer. However, as stated above, I can connect through my iPad and iPhone. I tried clearing the cache in Safari and I tried Chrome. Neither effort solved the problem.

Re: Computer will not connect to existing system

JamesC — Wed, 20 Jul 2016 17:16:18 GMT

daddio1954,

Are you running any kind of virus protection software or popup blockers? If so, consider disabling any you may have to further isolate the issue and try again.

Also, be sure Flash is enabled and up to date.

JamesC