topic Re: Smearing videos? in Arlo

Smearing videos?

TomMac — Mon, 26 Sep 2016 23:30:45 GMT

Anyone else notice an increase in the videos smearing at times? Not browser ( as tested 2 ) and d/ls show the same.

My lag is still fairly short in the range of 1-2 seconds ( or about 3-4 ft ) but smearing has increased.

I don't really care about slight lag problem as an open floor plan allows multiple cams to trigger each other and second cams always get face shots but this smearing just ruins the video.

Data speeds 28Mbs+ down, 6Mbs up, with pings around 10-12ms

Re: Smearing videos?

RobertRosal — Tue, 11 Aug 2015 15:42:58 GMT

Yes, I am getting the same. This needs to be looked at as it is becoming more and more frequent.

Re: Smearing videos?

Showguy — Tue, 11 Aug 2015 22:30:54 GMT

Yes over the last couple of weeks it's getting worse and more often.

Re: Smearing videos?

JPC — Tue, 11 Aug 2015 22:49:58 GMT

Same here.. been having it too quite often now than before..

Re: Smearing videos?

Jordandawg05 — Wed, 12 Aug 2015 03:38:04 GMT

Yes I got that tonight and was coming to post about it but found its others too ..why does this happen ?????

Re: Smearing videos?

TomMac — Wed, 12 Aug 2015 12:26:41 GMT

The only thing I can think of ( educated guess ) is the compression and key frames, looks like the sw drops a key frame and the vid craps till the next one and then fixes itself. ( older versions of cam software had sort of a pulsing effect at key frames for the cycle ; it would get slightly blurry and then sharpen up as it went on )

I myself would like lower compression but it runs into a bandwidth problem so, Its sort of a give-take.

Re: Smearing videos?

Jordandawg05 — Wed, 12 Aug 2015 14:00:01 GMT

Thanks for your educated guess !! i guess we need more people to 'voice' thier concern and i am sure there's more so netgear can 'hear' us ...i am trying to make this work for us and these things keep adding up to the list...i guess i had high expectation and excitment about the product but reading these posts makes me concerned for the future.

Re: Smearing videos?

JPC — Wed, 12 Aug 2015 15:46:53 GMT

I agree since most of our vids are set to "Best Quality".. But then again.. it wasn't like that frequent before.. I would suspect the Server again is having a hiccup.. They need to look at those factors and make some adjustments or anything for that matter and fix it Pls. Netgear..

Re: Smearing videos?

Jordandawg05 — Thu, 13 Aug 2015 16:07:38 GMT

had smeared video yesterday...this mornign i had a couple of videos wtih events and it was OK...

Re: Smearing videos?

JamesC — Thu, 13 Aug 2015 18:07:57 GMT

Would it be possible for any of you (or all) who have experienced this issue to post an example? I am trying to replicate this myself and it would help me investigate this issue further if I could see exactly what each of you are seeing. Thank you!

JamesC

Re: Smearing videos?

RobertRosal — Thu, 13 Aug 2015 18:34:17 GMT

Sure!

Here you go.

https://arlo.netgear.com/hmsweb/users/library/share/link/A16BD8253AF69F5B

Re: Smearing videos?

RobertRosal — Thu, 13 Aug 2015 18:35:55 GMT

And another one, all today!

I can include alot more if you want.

https://arlo.netgear.com/hmsweb/users/library/share/link/48A66F8175AFBB75

Re: Smearing videos?

Geoff — Thu, 13 Aug 2015 19:00:28 GMT

Hi, I am getting this on one camera only out of four.

The camera has the lowest wifi signal (three bars).

Have tried different camera settings with no solution.

Will post a video when I have one.....just deleted library before reading this post.

Re: Smearing videos?

JPC — Thu, 13 Aug 2015 20:30:47 GMT

Here's mine.. I got a lot of these and then some.. Green screen, Skipping image, you name it I got em'... Frustrating indeed..

https://arlo.netgear.com/hmsweb/users/library/share/link/8F31E66BF6CC9A5E

Re: Smearing videos?

Jordandawg05 — Thu, 13 Aug 2015 20:43:48 GMT

JPC wrote:
Here's mine.. I got a lot of these and then some.. Green screen, Skipping image, you name it I got em'... Frustrating indeed..

https://arlo.netgear.com/hmsweb/users/library/share/link/8F31E66BF6CC9A5E

hey it seems your camera picked up the delivery guy pretty fast i think !! it didn't skip a few seconds?

Re: Smearing videos?

Jordandawg05 — Thu, 13 Aug 2015 20:47:14 GMT

here's my sample

https://arlo.netgear.com/hmsweb/users/library/share/link/52D7671F70DA7161

Re: Smearing videos?

JPC — Thu, 13 Aug 2015 21:19:00 GMT

Jordandawg05 wrote:
JPC wrote:
Here's mine.. I got a lot of these and then some.. Green screen, Skipping image, you name it I got em'... Frustrating indeed..

https://arlo.netgear.com/hmsweb/users/library/share/link/8F31E66BF6CC9A5E
hey it seems your camera picked up the delivery guy pretty fast i think !! it didn't skip a few seconds?

Yeah.. this one is in a good angle and the settings are in 100% so no problem at all when it comes to lag.. The only problem am having with this particular cam is the smear, green screen, Skipping image.. The Big problem is in my Garage Driveway.. Lagging pretty bad with smear, green screen, skipping.. It used to be not so bad.. It crippled it when I got the new firmware update..

Re: Smearing videos?

Showguy — Tue, 18 Aug 2015 15:37:57 GMT

Anything new on the smudged video problem. Between the lag time issues, problems viewing live feeds and the smudged video playback my system has been usless for weeks. Whats up Netgear?

Re: Smearing videos?

JamesC — Tue, 18 Aug 2015 16:54:00 GMT

We have found some similar results to the examples posted when cameras have poor wifi signal due to interference. With that in mind please make sure to limit the amount of other devices between the base station and affected cameras that could cause interference. We are continuing to investigate this issue and if our results indicate a bug we will keep you posted on a fix. Meanwhile, I encourage you to keep posting examples and providing the great feedback. Thank you!

JamesC

Re: Smearing videos?

Showguy — Tue, 18 Aug 2015 17:10:09 GMT

James as much as I appreciate the response I would suggest you keep looking. In my case the cameras in question have full wifi bars and are the closest to the base. Additionally I have had the system for 6 months without issue. Something else to keep in mind is you " SUDDENLY" are receiving this problem from several people. Kind of rules out your theory.