topic Consistently offline in Arlo

Consistently offline

JC619 — Mon, 26 Sep 2016 23:30:23 GMT

I recently upgraded my router to the new netgear nighthawk Triband and I constantly drop signal to my cameras. I have to reboot my router and base station every day just to get it back online. For spending a combined $800+ I'm really disappointed with the product. Does anyone know if there's anything I can do to eliminate this issue?
Thanks!

Re: Consistently offline

TheRealDeal — Mon, 10 Aug 2015 14:54:55 GMT

The router change may just be a coincidence. This has been happening to me for weeks and I have not changed any network equipment. I encourage you to open a support ticket. It's more than a few of us having this issue. The reboot gets them back online but all cameras go offline within 24 hours. Sometime I see it last longer than 24 hours but it's becoming a rarity. My system worked fine except for the alerts without recordings issue. I've gone as far as to turn off all radios devices in the same area as the base station and it still goes offline so it doesn't look like interferance. I've also put my base station in the DMZ, so it's not the firewall blockng the port. I hope arlo fixes the issue soon. Right now I have to check on the cameras every 4 hours.

Re: Consistently offline

jguerdat — Mon, 10 Aug 2015 14:57:41 GMT

The router has little to do with the cameras. The only interaction is using the same channel if the base station is close to the router. A test you could perform would be to move the base station 20 feet from the router and see if that makes a difference. There's nothing magic about 20 feet, just a distance to allow the base to grab it's own channel other than the one the router is using. Perhaps there's some sort of interference going on that this may (or may not) help resolve.