topic Re: No notifications sent when cameras go offline...WHY??? in Arlo

No notifications sent when cameras go offline...WHY???

devotchko — Mon, 26 Sep 2016 23:29:52 GMT

One of my cameras has started going offline out of the blue after working perfectly for a month. Battery level is full, and it has been in the same position from day one. I randomly check the feeds, and today I found it had been offline, and since there is no notification process, I have no idea for how long the camera was not doing its job, its ONLY FUNCTION. Not having a process that notifies customers when a camera goes offline defeats the main and only purpose of this system, to watch your property for you. Why isn't there a system in place to alert customers when the cameras aren't doing their one and only job?

Re: No notifications sent when cameras go offline...WHY???

Showguy — Sun, 09 Aug 2015 23:46:42 GMT

Great idea. I second that idea. Although with the systems history of going off line lately there's going to be a lot of notifications.

Re: No notifications sent when cameras go offline...WHY???

trevor_shiggs — Wed, 21 Oct 2015 03:35:30 GMT

I agree. My D-link cameras send a notification when they go offline. Pretty important feature if you ask me. Wish my arlo cameras did this. Hope it will be in a future update.

Re: No notifications sent when cameras go offline...WHY???

b1gted — Fri, 04 Nov 2016 03:58:33 GMT

Couldn't agree more. I was actually talking to support tonight about a defective camera that I have that constantly is going offline and killing the battery in about 2 days. I mentioned that it would be nice if it actually sent me a push notification or at the very least an email stating that it has gone offline. I mean, it sends me notifications on everything else that it sees. I believe this to be an oversite and hope it is a simple future implentation on their backend. I hope the moderators or support can keep us updating on this request?