topic E-mail alert won't play video in Arlo

E-mail alert won't play video

Kf — Fri, 07 Oct 2016 18:59:55 GMT

When I get a e-mail alert it won't play the video.

I just get a Arlo is loading page that that doesn't load.

can you help?

Re: E-mail alert won't play video

TomMac — Mon, 27 Jul 2015 12:40:55 GMT

Try a different browser from the supported list;

Internet Explorer 10 or higher
Firefox 3.5 or higher
Safari 3 or higher (Except on Windows and Linux)
Chrome

Re: E-mail alert won't play video

Telford — Sun, 06 Dec 2015 18:59:59 GMT

I have the same problem. I tried Windows 10, Firefox, and Explorer. Still sends alerts, I click on the video link. It is blank and says loading but nothing appears. I have the same problem with my Android. Help?

Re: E-mail alert won't play video

jguerdat — Mon, 07 Dec 2015 13:34:26 GMT

Is it possible your data storage is full? Check Settings, Account Settings, Subscription.

Re: E-mail alert won't play video

TomMac — Mon, 07 Dec 2015 14:33:49 GMT

In another thread, a user also reported that ( basic service ) after the 7 days, his emails didn't contain the snapshot of videos previouly.

I have seen deleted vids result in no pics in emails

Re: E-mail alert won't play video

Telford — Sat, 12 Dec 2015 18:45:35 GMT

Thanks. I checked data storage and it was empty, so not the problem.

Re: E-mail alert won't play video

jguerdat — Sat, 12 Dec 2015 20:14:28 GMT

If the storage is empty there's no videos to watch.

Re: E-mail alert won't play video

Rogueleader — Wed, 02 Nov 2016 16:10:46 GMT

My Arlo alerts were working just fine until one day I encountered the very same issue. I received an email alert that my camera had detected motion. When I clicked on the Arlo link to view the video, I got the Arlo loading page.

After trouble shooting this, I realized that I had made a change in my safari settings on my iphone to always block cookies. Hence the problem. You have to select one of the options to allow cookies. Your Arlo video page will then load for you to review.

Settings > Safari > Block cookies > Allow . . . There are 3 different options to allow cookies.

Hope this helps some of you, I assume this is the same for desktops, laptops and tablets too. Probably for other browsers also, i.e. firefox, etc.