topic Re: Arlo taking forever to download to phone. Download Pending for 40 minutes now. in Arlo

Arlo taking forever to download to phone. Download Pending for 40 minutes now.

ah1gpilot — Mon, 26 Sep 2016 23:13:47 GMT

Re: Arlo taking forever to download to phone. Download Pending for 40 minutes now.

cyberjunkyfreak — Wed, 08 Jul 2015 17:39:19 GMT

What are you trying to download, a captured video from the cloud, or the Arlo app? Also, is your phone connected to either Wifi or Cellular signal?

Re: Arlo taking forever to download to phone. Download Pending for 40 minutes now.

DaneA — Wed, 08 Jul 2015 17:54:27 GMT

Hi ah1gpilot,

I would be happy to assist you as well. Please be specific about your concern. Let me inform you that I have check our data center and it shows that both of your base station and camera are not on the latest firmware version. I suggest that you upgrade the firmware of both. Kindly access the articles below as reference guides:

How can I trigger my Arlo system to update its firmware?

What do I need to know about Arlo camera firmware updates?

How do I update my firmware when I am prompted that a firmware update is available?

I will be looking forward to your response.

Regards,

DaneA

Arlo Team