topic Re: Sync cameras in Arlo

Sync cameras

Sigdriver — Wed, 28 Sep 2016 20:26:45 GMT

Unable to get either camera to sync. Camera just flashes Amber after blue light on camera flashes along with green light on base station. Have tried resetting base station several times with no help.

Re: Sync cameras

snip3rboy — Sat, 10 Jan 2015 05:47:40 GMT

Hi Sigdriver,

When you log in into the app, do your cameras show up or not?

Thanks!

Re: Sync cameras

Sigdriver — Sat, 10 Jan 2015 18:22:54 GMT

No they don't. When I press the sync button on the base station the camera led light flashes green, then press the sync button on the camera and the blue light starts flashing slowly for about 20 seconds then the amber led light on the camera flashes fast for a few seconds and then stops. I just tried it again right now and one camera seemed to sync with the rapid flashing blue light for a few seconds then went off but not showing on the app. Tried it again and same thing with the amber flashing light. Thanks for any help as I am hoping this will work. I have Verizon FIOS with 75/75 wifi in our house. The setup went fine connecting the base station to the router.

Re: Sync cameras

TomMac — Fri, 16 Jan 2015 19:31:06 GMT

Don't know if it will help, but after I sync'ed a camera I had to log out and re enter the program to get the camera to appear the first time.

Re: Sync cameras

Sigdriver — Fri, 16 Jan 2015 19:42:55 GMT

Thanks for the reply, I was able to contact tech support and we had to do the two button factory reset and then re sync the cameras and everything was working normally.

Re: Sync cameras

TomMac — Sat, 17 Jan 2015 14:08:39 GMT

good to hear you got it working !

Re: Sync cameras

katbrat — Fri, 20 Mar 2015 20:08:22 GMT

What is the two button reset? I am experiencing the same issue. Thank you.

Re: Sync cameras

TomMac — Fri, 20 Mar 2015 21:11:49 GMT

katbrat wrote:
What is the two button reset? I am experiencing the same issue. Thank you.

Push the Reset button (on the back of the base station) and the Sync button (on the side of the base station) for about 10 seconds or until all the LED lights on the base station blink amber. This procedure returns the base station to its factory settings. If your cameras were synced to the base station, you might need to sync the cameras again after the base station comes back online.

Re: Sync cameras

Tammy819 — Thu, 23 Apr 2015 02:15:34 GMT

Woohoo...!! All of the above worked for me. I had the same issue with the rapid blinking amber light. The two-button factory reset did the trick. Thanks everyone. 🙂

Re: Sync cameras

BeaSStMaster — Sat, 31 Oct 2015 19:08:40 GMT

I tried everything listed, including the two-button reset and my cameras still flash amber when trying to sync them. Other suggestions? This is quite frustrating for someone like me who works with technology.

Re: Sync cameras

TomMac — Sat, 31 Oct 2015 20:47:32 GMT

BeaSStMaster wrote:
I tried everything listed, including the two-button reset and my cameras still flash amber when trying to sync them. Other suggestions? This is quite frustrating for someone like me who works with technology.

Make sure your QUICK PRESSING the sync button on the base NOT HOLDING ( most common error )

Re: Sync cameras

quantamboy — Wed, 23 Dec 2015 05:35:05 GMT

I don t have a reset button on the back of the base station - only the sync button on the side - I have an on/off button only and I am having the same problem syncing my cameras.

Jonathon

Re: Sync cameras

TomMac — Wed, 23 Dec 2015 14:19:35 GMT

quantamboy wrote:
I don t have a reset button on the back of the base station - only the sync button on the side - I have an on/off button only and I am having the same problem syncing my cameras.

Jonathon

If your looking for the reset on the Arlo base, it's a small hole next to the power button labeled RESET... you need a paper clip end to depress

Re: Sync cameras

bealzibub — Mon, 28 Mar 2016 01:39:37 GMT

i HAVE RESET and now when trying to sync cameras light on cameras blinks amber while usb is lit not camrea on base

Re: Sync cameras

jguerdat — Mon, 28 Mar 2016 11:58:33 GMT

I'm having trouble understanding what you said but I think you may have pressed the sync button too long when trying to sync the cameras. Only press the sync button for 1-2 seconds.

Re: Sync cameras

sevtra — Wed, 22 Jun 2016 18:35:24 GMT

Purchased Arlo yesterday and now really wished I didn't waste my money. Camera will not sync to base station. I have gone through every proceedure e.g. Remove base station, reset base station, synced camera and all I get on the app is ADD DEVICE. Think I will take it back to Maplin and demand my money back.

Re: Sync cameras

jguerdat — Wed, 22 Jun 2016 22:38:13 GMT

Well, gee, don't you think you need to add the device? Did you try it?

Re: Sync cameras

sevtra — Thu, 23 Jun 2016 06:44:05 GMT

Hilarious response. Have you read what I wrote? Every time I add the device it does not actually add it.

Re: Sync cameras

jguerdat — Thu, 23 Jun 2016 12:36:01 GMT

Ok, when you say you reset the base, do you mean by using the reset button until the LEDs flash amber? Or are you just power cycling it?

If it isn't working, an easy thing to do would be to swap it for another system at the store.

Re: Sync cameras

sevtra — Thu, 23 Jun 2016 16:02:28 GMT

I have tried everything. Powered off and on from the mains. Powered off and on from the base unit. Used the reset and synch buttons together. Removed the batteries from the camera. I can see the base unit as a device under Settings My Devices. When I select Caneras it says Add Device. I go through the process of quickly pressing the sync button on the base unit and see the flashing light. I then press the synch button on the camera and it starts to flash slowly with the blue light followed by very quick blue light flashing. When finished flashing I have a fixed sync base light but the app just says add device. I know the camera works as there is power.

So, if this isn't enough what am I missing.