topic Re: How to fix greyness in Arlo

How to fix greyness

mountaindewbass — Mon, 26 Sep 2016 23:13:17 GMT

https://arlo.netgear.com/hmsweb/users/library/share/link/25F9719395A62899

As you can see my dog was in the backyard yet the video is grey. Any thoughts on how to fix?

Re: How to fix greyness

AnthonyArmato — Wed, 08 Jul 2015 03:13:57 GMT

It's only slightly grey at the very beginning for a second. That's just the camera adjusting to the lighting.

Re: How to fix greyness

mountaindewbass — Thu, 09 Jul 2015 00:44:32 GMT

What about this?

https://arlo.netgear.com/hmsweb/users/library/share/link/4DC3E570C96BE20D

Re: How to fix greyness

mountaindewbass — Thu, 09 Jul 2015 01:02:22 GMT

or this

https://arlo.netgear.com/hmsweb/users/library/share/link/FB47C60320D9DC71

or this

https://arlo.netgear.com/hmsweb/users/library/share/link/349F53381AFF1B29

I view this as unacceptable. It doesnt do me any good to have security cameras if they detect motion but the video is not visable. This started with the last update.

Re: How to fix greyness

BrianL — Thu, 09 Jul 2015 01:10:51 GMT

Hi mountaindewbass,

Try to adjust the flicker adjustment (50/60) and see if it will make a difference. If the issue still persist, it is best to contact our support to further troubleshoot the issue.

Kind regards,

BrianL

Arlo Team

Re: How to fix greyness

AnthonyArmato — Thu, 09 Jul 2015 01:45:07 GMT

You do know that images will appear grey (black and white) when the lighting is low and IRs kick on right ? Your 1st video shows no grey. Your 2nd and 4th are grey due to ambient lighting. The 3rd video is not grey...

Re: How to fix greyness

mountaindewbass — Thu, 09 Jul 2015 02:06:49 GMT

No bro. The last video has a green streak that takes up half the video ...that's not related to the ir

Re: How to fix greyness

JohnR — Thu, 09 Jul 2015 02:28:29 GMT

Hello mountaindewbass,

According to our data center report, 2 of your cameras have firmwares that are not updated. I can give you the names of the cameras through PM, please update the firmwares and see if the issue will be fixed. Please refer to this link.

I'll be waiting for your response.

Thanks,

JohnR

Arlo team

Re: How to fix greyness

mountaindewbass — Thu, 09 Jul 2015 02:33:46 GMT

This may be a double post..but I don't see the original

The last video I posted was from the camera running the most recent firmware..issue still persists

Re: How to fix greyness

AnthonyArmato — Thu, 09 Jul 2015 05:55:32 GMT

Okay bro... Update your firmware bro... Check your camera WiFi signal bro...

Re: How to fix greyness

jguerdat — Thu, 09 Jul 2015 12:21:31 GMT

My cameras were updated, apparently last night, to 1.2.2688...

Re: How to fix greyness

JPC — Thu, 09 Jul 2015 17:25:08 GMT

mountaindewbass wrote:
or this
https://arlo.netgear.com/hmsweb/users/library/share/link/FB47C60320D9DC71

or this
https://arlo.netgear.com/hmsweb/users/library/share/link/349F53381AFF1B29

I view this as unacceptable. It doesnt do me any good to have security cameras if they detect motion but the video is not visable. This started with the last update.

I know what you mean.. I get it also once in awhile.. It might be something to do with upload when capturing a video.. There could be a glitch somewhere from your internet upload speed or Arlo's Server.. Check your Upload/Download speed to make sure it's sufficient under Arlo's recommended 1MB Upload.. http://www.speedtest.net

The camera I have that's causing this issue is setup the farthest.. so it's prolly' not getting a good signal..

Re: How to fix greyness

TomMac — Thu, 09 Jul 2015 21:25:18 GMT

JPC wrote:
The camera I have that's causing this issue is setup the farthest.. so it's prolly' not getting a good signal..

One of the signs, other than the actual signal meter on the cam live view, is the cam LED on the base... if you get any flashing on the base, the cam is at the range limit.

Re: How to fix greyness

JPC — Fri, 10 Jul 2015 03:34:50 GMT

TomMac wrote:
JPC wrote:
The camera I have that's causing this issue is setup the farthest.. so it's prolly' not getting a good signal..
One of the signs, other than the actual signal meter on the cam live view, is the cam LED on the base... if you get any flashing on the base, the cam is at the range limit.

True, Am within range with full bar signal, In my case I think I wasn't really getting the thru-put.. Also, I believe it's alot to do with interference and walls & so on when camera is setup farther away.. Maybe it's my ISP or Arlo's Server having a hiccup.. The recent Arlo's server issues surely have impacted my system to do some hiccup.. Right now..it's all good.. I hope it stays this way..