topic Re: Unable to activate camera once I have selected the start icon (black arrow) in Arlo

Unable to activate camera once I have selected the start icon (black arrow)

MKH — Mon, 26 Sep 2016 23:11:48 GMT

Up until a week ago, I was able to activate the camera by clicking on the black arrow in the middle of the picture for the camera view. Now, I only receive a "please wait" message. I was using I.E. version 10. I have tried it on Chrome and Firefox and have the same problem.

Re: Unable to activate camera once I have selected the start icon (black arrow)

MKH — Mon, 06 Jul 2015 18:28:17 GMT

I just noticed that someone else already reported having the same issue. I suspected it may have something to do with the internet speed, which was the response to the question previously asked. I will check into this. The Community is awesome!

Re: Unable to activate camera once I have selected the start icon (black arrow)

DaneA — Mon, 06 Jul 2015 18:34:02 GMT

Hi MKH,

Let us isolate the problem. Kindly answer the questions I have summarized below:

1. What is the behavior of the LED lights on the base station as well as on the cameras?

2. Have you tried to access your Arlo account using other PCs/laptops or any Android/iOS device and check if you will get the same "please wait" message?

3. Have you tried to reboot your the Arlo base station and the cameras?

I am looking forward to your response.

Regards,

DaneA

Arlo Team

Re: Unable to activate camera once I have selected the start icon (black arrow)

MKH — Wed, 08 Jul 2015 13:45:53 GMT

After I sent in my question, I saw a similar questions. The answer you provided seemed to apply to my question. I am sorry for the delay in responding to your message. I posted another message stating that the other question response resolved my issue that I was hoping that you saw.

Re: Unable to activate camera once I have selected the start icon (black arrow)

DaneA — Wed, 08 Jul 2015 14:28:16 GMT

Hi MKH,

Thank you for your response.

I am glad that your problem has been resolved.

Regards,

DaneA

Arlo Team