topic Re: Arlo cameras are offline in Arlo

Arlo cameras are offline

Sakis — Mon, 26 Sep 2016 23:23:31 GMT

My three arlo cameras are after three weeks now offline.

i try everything (reset,reboot, sync) nothing hapends !

please help

Re: Arlo cameras are offline

JamesC — Mon, 27 Jul 2015 20:36:15 GMT

Sakis,

Welcome to the community! Try resetting the camera by opening and closing the battery compartment and take note of the LED bahavior on the camera. If you're still unable to sync the camera, try new batteries and allow 24 hours for firmware updates to trigger. Please let me know if this helps!

Regards,

JamesC

Re: Arlo cameras are offline

Sakis — Tue, 28 Jul 2015 06:26:05 GMT

Hallo ,
I try ,but there is no possibility to have them online !
All three are still offline!!

Sakis

Re: Arlo cameras are offline

Sakis — Tue, 28 Jul 2015 06:29:00 GMT

How can I allow new firmware update?
Shall I do something?

Re: Arlo cameras are offline

JamesC — Tue, 28 Jul 2015 15:41:06 GMT

Sakis,

If you have tried the above troubleshooting consider trying a factory reset on the base station and resyncing the cameras afterwards. If you're still having issues please refer to our Support Team.

Regards,

JamesC

Re: Arlo cameras are offline

rickmyster78 — Tue, 18 Oct 2016 13:39:28 GMT

My Arlo cameras are frequently offline. I have tried all the troubleshooting advice that I can find here.

My WiFi status has not changed. I have not moved the cameras. They have been in the same location for over a year. I do have rechargeable batteries. Even when they are fully charged I'm having the same problem. Even after I resync the cameras they will revert to this problem. This problem seems to occur at least once every 2 days. I have had minimal issues with my Arlo system since I bought it in September 2015. Then I have been having this issue since July. I would like to return the cameras and/or the base if you guys can't help me here. The reliability of the system seems to be getting less and less. I can't depend on Arlo for security and motion detection anymore.

R. Kim

Re: Arlo cameras are offline

jguerdat — Tue, 18 Oct 2016 13:44:04 GMT

Unless you're REALLY lucky somehow, you won't be able to get your money back.

Have you reset the base, holding the reset button by itself until the LEDs flash amber? If/when you do, remove all devices from Settings, My Devices and then use the Add Device button on the Devices tab. Add the base and sync the cameras using only a brief (<1 second) press of the base sync button.