topic Re: Web Access Shows Disconnection in Arlo

Web Access Shows Disconnection

RegDawg — Mon, 26 Sep 2016 23:30:50 GMT

I've been having this issue througout the day today. When I log in through the web, it tells me my "Your base station is not connected to the Internet. Please make sure it's powered on and connected to your router." This is the message that displays on all the camera image screens. But when I log in using the android app, its fine and I'm able to access my camera's.

Any Idea????

Re: Web Access Shows Disconnection

JPC — Wed, 12 Aug 2015 21:50:02 GMT

Make sure you have an Updated Web browser with an Updated Flash Versions..

Re: Web Access Shows Disconnection

jguerdat — Wed, 12 Aug 2015 22:24:21 GMT

And log out and back in from the browser. That fixes it many times.

Re: Web Access Shows Disconnection

RegDawg — Thu, 13 Aug 2015 17:46:00 GMT

Doesn't appear to have helped. I made sure I'm using the most updated browser and cleared my cache. I used to be able to view fine but now am just getting this message when I try to view my camera's.

Re: Web Access Shows Disconnection

JamesC — Thu, 13 Aug 2015 18:27:54 GMT

RegDawg,

Have you tried using a different browser to try and isolate the issue? If the phone app is working your base station is online and functioning correctly. Please let me know the browser and version you are using if you are still experiencing the issue.

Regards,

JamesC

Re: Web Access Shows Disconnection

RegDawg — Fri, 14 Aug 2015 13:50:18 GMT

JamesC wrote:
RegDawg,

Have you tried using a different browser to try and isolate the issue? If the phone app is working your base station is online and functioning correctly. Please let me know the browser and version you are using if you are still experiencing the issue.

Regards,
JamesC

Yes I am still experiencing this issue. The 2 browsers that I'm trying with are:

Google Chrome Version 33.0.1750.154

Internet Explorer Version 10.0.9200.17414

Re: Web Access Shows Disconnection

jguerdat — Fri, 14 Aug 2015 13:54:01 GMT

Have you logged out and back in? That fixes it every time for me.

Re: Web Access Shows Disconnection

ValleNorte — Fri, 14 Aug 2015 16:13:47 GMT

Same thing has been happening to me this morning. Logging out and back in cures it for me but it is odd. Using Chrome Version 44.0.2403.155 m

No issues on iphone app.

Re: Web Access Shows Disconnection

RegDawg — Fri, 14 Aug 2015 16:16:44 GMT

jguerdat wrote:
Have you logged out and back in? That fixes it every time for me.

ONce in a while it fixes it but sometimes I log out and back in and still the same.